Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach FL and Prescott AZ and a Worldwide network spanning nearly 120 global locations Embry-Riddle stands as the worlds largest aviation and aerospace university.

For a century we have led innovation in STEM education serving more than 30000 students around the globe. Our cutting-edge programs in Applied Science Aviation Business Technology Engineering Safety Security and Space empower the next generation of leaders to shape the future of flight exploration and discovery.

As we launch our next century we remain committed to excellence innovation and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Embry-Riddle Aeronautical University is seeking a Learning Support and Development Specialist II to join our team in Daytona Beach Florida. This in-person role supports innovative teaching and learning technologies across the university ensuring a seamless experience for students faculty and staff.

This position is ideal for a technically skilled professional who thrives in a collaborative environment enjoys problem-solving and is passionate about enhancing the learning experience through technology. You will serve as a subject matter expert contribute to process improvements and play a key role in supporting and advancing academic technology systems.

Key Responsibilities

• Provide Tier 2 (and occasional Tier 3) technical support for learning management systems academic software and integrations

• Troubleshoot issues related to Canvas LMS third-party tools (e.g. Pearson McGraw Hill) Zoom browsers operating systems and hardware

• Manage and resolve support tickets via phone email and web conferencing while ensuring excellent customer service

• Perform course quality assurance configure integrations and support term-start processes

• Develop and maintain reports and dashboards using Canvas Data and Tableau

• Create and manage automation workflows (e.g. Power Automate) to streamline course and system updates

• Maintain and update technical documentation knowledge base articles and web content (HTML/PHP)

• Serve as a subject matter expert for systems and processes; mentor and train junior staff and student assistants

• Participate in testing and implementation of new academic technologies and represent the team in cross-functional meetings

• Support system administration functions for platforms such as Canvas Zoom and project management tools

Perks Await You at Embry-Riddle!

• Health Benefits:Experience comprehensive medical dental and vision coverage along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier happier you!

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Generous Time Off:Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

Compensation

The annual salary range for this position is $45000-$50000. The final offer will consider the candidates skills qualifications and experience along with applicable state regulations internal equity and business needs and may fall outside of the stated range.

Required Education and Qualifications:

Required:

• Bachelors degree in Computer Science Information Technology or related field

• 13 years of experience in IT support eLearning support or related field

• Experience supporting Learning Management Systems (preferably Canvas)

• Strong technical troubleshooting skills across software integrations and hardware environments

• Experience with web conferencing tools (e.g. Zoom) and Microsoft 365 applications

• Ability to create and maintain technical documentation (HTML preferred)

• Experience with data reporting tools (e.g. Tableau) and process automation tools (e.g. Power Automate)

• Strong communication customer service and interpersonal skills

• Ability to work independently manage multiple priorities and collaborate effectively in a team environment

Preferred:

• Experience with CSS APIs or LTI integrations

• Background supporting academic technologies in higher education

• Project management experience or certification

Application process/requirements

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition numberR311349. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact and should not reach out to hiring managers or staff.