Network Operations Engineer

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people businesses and things connect. As a Network Operations Engineer you will provide technical expertise on a critical role involving network transformation network outages service issues network optimization and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live work and play. We are a 24x7 highly visible Operations environment that performs troubleshooting configuration changes drive issues to resolution and related functions.

• Performing optimization troubleshooting and maintenance of network systems and applications to identify overall system availability and performance.

• Evaluating network coverage to find gaps making recommendations to improve coverage and helping to implement those recommendations.

• Performing triage fault isolation and remediation of network events.

• Generating driving and updating problem-tracking tickets via multiple systems and continuously improving business practices.

• Escalating issues to the appropriate internal/external engineer teams for resolution.

What were looking for...

Being the first one to encounter and solve a problem is enjoyable to you. Youre great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced ever-changing network environment. You are dependable and enjoy supporting the rotational needs of a technical environment.

Youll need to have:

• Associates degree or two or more years of work experience.

• Three or more years of relevant experience required demonstrated through work experience and/or military experience.

• Willingness to work rotating shifts including weekends and holidays.

Even better if you have one or more of the following:

• A technical degree in Electronics Telecommunications Computer Science Engineering Business or a related discipline.

• Knowledge of telecommunications equipment and technologies like Telephony Switching Data Communications and Network Routers.

• Computer support experience including troubleshooting PC hardware and configurations.

• Vendor management experience.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.