Dispatch Communications Specialist ProMedica Transportation Network

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

• Receive triage and schedule all ground and air to ground patient transports.
• Organizes facility schedules for Zoll/Logis entry and Dispatch processing. Coordinates daily schedule adjustments and communicates with Care Navigation Access Field Supervision and Facilities.
• Ensured daily efficient processing of all ProMedica Enterprise transport requests in conjunction with Care Navigation Access Field Supervision and Facilities.
• Processes all transportation requests following Priority responses within established metrics.
• Effectively and accurately inputs all transport data and related communications within the CAD system.
• Effectively dispatches and tracks Ambulances and Ambulettes to proper originating and receiving facilities utilizing established procedures and protocols.
• Escalates any scheduling conflicts or transport delays to the Systems Supervisor.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

Education: Must have a High School diploma or equivalent.

Skills: Must be able to organize effectively pay close mindfulness and perform functions with minimal supervision. Must have excellent people skills.

Years of Experience:

License:

Certification: Emergency Medical Dispatch (EMD) within three (3) months of hire.

PREFERRED QUALIFICATIONS

Education:

Skills:

Years of Experience: 1-2 years in Medical Dispatch or Care Navigation.

License:

Certification: EMT Basic (EMT-B) in the state of Ohio.

ADDITIONAL EXPERIENCE

Must be able to understand directions communicate and respond to inquiries; requires effective people skills.

Must be able to input and retrieve information from computer.

Must be proficient in the use of a computer.

Knowledge of IP radio phone dispatch and recording systems.

Knowledge of security systems.

EMS CAD Epic and Image Trend operational procedures

WORKING CONDITIONS

Personal Protective Equipment:

Physical Demands:

Must be able to move about hospital and between workstations and prolonged periods of standing.

Must be able to frequently move lift or carry materials weighing up to 50 lbs. 20% of the time.

Must be able to differentiate colors work with monitors VCRs hazardous materials and equipment.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

Qualified applicants will receive consideration for employment without regard to race color national origin ancestry religion sex pregnancy sexual orientation gender identity or gender expressionage disability military or veteran status height weight familial or marital status or genetics.

Equal Opportunity Employer/Drug-Free Workplace