Senior Software Engineer I

Talkdesk is leading a new era in customer experience with Customer Experience Automation (CXA)a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented human-coordinated workflows with autonomousmulti-agent AI orchestrationthat delivers intelligent scalable and outcome-focused service across the entire CX lifecycle.

At the core of CXA is the Talkdesk Data Cloud which turns transcripts call recordings case notes and customer records from across CRMs and systems of record into real-time actionable knowledge. This enables AI agents to operate with full context collaborating seamlessly to resolve complex customer problems with speed precision and adaptability.

Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors likehealthcarefinancial servicesretailutilitiestravel andgovernment. With prebuilt AI agents a virtuous automation cycle (Discover Build Orchestrate Measure) and rapid time-to-value Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.

Trusted by global brands and recognized for continuous innovation Talkdesk empowers organizations to grow revenue reduce costs and transform service delivery through coordinated AI-driven automation. Companies that love their customers use Talkdesk.

Job Summary:

• At Talkdesk our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk with vertical teams responsible for all the decisions under their services. Through our Agile Coaches we promote agile and collaborative practices and pair programming and we wont let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge not from the position and we always treat others with respect deference and patience.
• Do you love APIs databases messaging and open source Do you crave great challenges that will make you feel awesome once you solve them Were looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.

Duties and Responsibilities:

• Work independently as well as in small teams to develop the best product on the market
• Implement a scalable stable and user-friendly product that can handle our current capacity and handle future growth
• Work in a modern agile software engineering environment (with source code control dev/stage/prod release cycle extensive testing and continuous deployment)
• Solve challenging technical problems and put your skills to the test every day
• Develop and maintain microservices and APIs
• Engage with the Product team and other engineering teams across clusters and Business Units to help to ensure the solutions the team is building are fulfilling all the requirements

Qualifications:

• 5-8years of experience architecting and implementing highly-available reliable secure SaaS applications expertise in Microservices based architecture AWS Java Data streaming technologies Databases APIs Messaging queues Caches CI/CD Telemetry.
• Experience with the design and development of web applications
• Experience with OO programming
• Passion for producing clean standards-compliant secure code
• Deep understanding of the design and development of Service Oriented Architecture (SOA API)
• BS/MS Degree in Computer Science Applied Math or an Engineering area

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.