Campaign Manager

Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.

Purpose of the job

Were looking for a hands-on high-energy Campaign Manager to join our Cape Town-based Enablement team part of the Channel Marketing function. This role is perfect for someone who lives and breathes communicationssomeone who understands the craft sees opportunity everywhere and thrives on making campaigns sharper smarter and more effective at a global scale!

Youll take full ownership of outbound campaign delivery across SMS Email Push In-App and Web collaborating with our Digital team to extend reach and impact across every customer touchpoint. This role requires someone who can roll up their sleeves challenge the status quo and demonstrate they have the experience and drive to push the organisation forward.

Key Responsibilities

Comms Leadership & Delivery

Be the champion of outbound communicationsyou own delivery end-to-end from planning and briefing to activation and performance.

Demonstrate a deep understanding of messaging timing segmentation and channel behaviouryou dont just coordinate you contribute to comms quality.

Work across our core channels:

o Email and SMS via Salesforce Marketing Cloud

o Push notifications and In-App (message centre scenes carousels) via Airship

o Web content campaigns in collaboration with the Digital team delivered via Contentful

Show clear evidence of past deliveryyouve been in the detail led with clarity and delivered real results.

Campaign Strategy & Maturity

Build structured campaign plans mapped to customer lifecycle stages and commercial goals.

Help shift our campaigns from reactive to proactivefrom one-off blasts to automated insight-driven journeys.

Collaborate with various stakeholders across Content Brand CRM and various audience marketing managers - Consumer Client and Partners to tailor messaging and creative to audience needs and business requirements

Data-Led Planning & Reporting

Use customer and performance data to guide everything from audience definition to send time and content selection.

Own the delivery of monthly and quarterly reporting including actionable insights and strategic recommendations.

Identify whats working and whats notand push for change where it matters.

Content Effectiveness

Partner with the Content team to analyse campaign content performancewhat messages and formats work best for which segments and channels.

Feed findings into ongoing briefing cycles and campaign refinement processes.

Testing and Optimization

Lead robust A/B and multivariate testing strategies to improve open rates engagement and conversion.

Bring structure to test-and-learn cyclesalways with a view to improving performance over time.

Tech Stack Enablement

Use and connect our marketing tech platforms effectively:

o Salesforce Marketing Cloud campaign delivery journeys personalization

o Airship mobile messaging (push SMS in-app)

o Contentful modular content and landing page updates

o Bynder asset management and content workflow

Skills & Experience

Proven campaign management experience in a channel-focused communications environment

Strong knowledge of messaging strategy and channel behavior across:

o Email SMS Push In-App (message centre scenes carousel) and Web

Demonstrable success delivering insight-led campaigns at pace and scale

Hands-on experience with key Martech tools: Salesforce Marketing Cloud Airship Contentful and Bynder

Confident producing reporting dashboards and presenting campaign performance with impact

Comfortable coordinating with cross-functional teams and subject matter experts

Mindset

You live and breathe communicationsyou understand what makes a message land

Youre proactive not passiveyou take the lead push things forward and bring energy to the team

Obsessed with detail but always mindful of impact

Collaborative agile and resilient under pressure

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).