Global Mobility Servicing Analyst Relocations Help

Join our Global Mobility Servicing team and help deliver a seamless mobility experience for employees across the firm. Be at the heart of service delivery partnering with HR compensation and business leaders to support assignments and employee briefings. Bring your expertise to a fastpaced environment that values accuracy collaboration and strong customer service.

As a Global Mobility Servicing Analyst in the Global Mobility Servicing team you will support employees and stakeholders by managing ServiceNow cases and coordinating key global mobility processes. You will create and support approval of assignment cost estimates facilitate employee briefings and partner with regional mobility advisors to ensure programs align with firmwide policy. You will work closely with HR teams and managers across regions to resolve inquiries efficiently and enhance the employee experience. You will report to the Global Mobility Manila Hub Lead and provide daytoday support to the Global Mobility Servicing Team Lead.

Job responsibilities

• Manage ServiceNow cases for global mobility inquiries ensuring accurate and timely resolution.
• Create assignment cost estimates and support endtoend review and approval workflows.
• Coordinate with HR Business Advisors compensation partners and business line managers to validate inputs and obtain approvals.
• Facilitate employee briefings and provide clear guidance aligned to program requirements.
• Partner with regional Global Mobility advisors to ensure assignment programs comply with firmwide policy.
• Track case progress follow up on pending actions and meet service level commitments.
• Maintain accurate documentation and case notes to support auditability and handoffs.
• Identify recurring issues and recommend process improvements to enhance employee experience and efficiency.
• Apply data protection and confidentiality requirements when handling employee information.
• Communicate professionally with employees and stakeholders across regions and seniority levels.
• Support daily global mobility operational tasks as assigned by the hub lead and team lead.

Required qualifications capabilities and skills

• 6 years of Human Resources experience.
• 4 years of experience in Global HR Servicing Operations or Global Mobility delivery.
• ServiceNow case management experience.
• Working knowledge of global mobility programs and employee servicing workflows.
• Strong process orientation and understanding of data protection compliance and confidentiality requirements.
• Proven ability to collaborate effectively with senior HR colleagues managers and crossregional stakeholders.
• Strong analytical skills and a customer service mindset including ability to handle challenging situations.
• Ability to manage high workloads prioritize effectively and work under pressure.
• High attention to detail and strong organizational skills to manage multiple caseloads and tasks.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel Word PowerPoint Outlook).

Preferred Qualifications Capabilities and Skills (max 7):

• Knowledge of tax immigration and relocation services.