Web QA Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role

Genesys is seeking a Web QA Analyst to help ensure the quality consistency and performance of our digital this role you will conduct quality assurance across and related web properties validating functionality user experience accessibility and visual accuracy throughout the development and release lifecycle.

Working closely with Web Engineering Digital Experience and Marketing teams you will identify defects verify requirements and help deliver high-quality web experiences to customers worldwide.

What Youll Do

• Conduct visual functional regression and exploratory testing across Genesys web properties and related applications.
• Review staged and production-ready web pages to validate layout content responsiveness and overall user experience.
• Create maintain and execute test plans and test cases for new features enhancements and releases.
• Identify document and validate defects while partnering with developers to resolve issues.
• Verify that implemented experiences accurately reflect approved designs requirements and acceptance criteria.
• Test website functionality across browsers devices and screen sizes to ensure a consistent user experience.
• Validate accessibility usability and web quality standards across digital experiences.
• Test forms integrations widgets and other interactive components to ensure reliable performance.
• Participate in sprint planning release testing and production validation activities.
• Track testing results and provide clear actionable feedback to stakeholders.
• Contribute to QA processes documentation and continuous improvement initiatives.

What Youll Bring

• 2 years of experience in web quality assurance software testing or digital experience validation.
• Experience testing enterprise websites web applications or customer-facing digital experiences.
• Strong understanding of QA methodologies test planning defect management and release validation.
• Working knowledge of HTML CSS JavaScript and modern web technologies.
• Experience working with CMS platforms and content-driven web architectures; WordPress experience is a plus.
• Familiarity with browser developer tools Lighthouse accessibility testing tools and related QA platforms.
• Understanding of web accessibility standards responsive design principles and cross-browser compatibility testing.
• Strong troubleshooting analytical and problem-solving skills with exceptional attention to detail.
• Experience working within Agile development environments.
• Excellent communication skills and ability to collaborate effectively with distributed teams.

Preferred Qualifications

• Experience with automated testing frameworks and QA automation tools.
• Familiarity with CI/CD pipelines and modern web deployment practices.
• Basic knowledge of web performance optimization and security best practices.
• Experience supporting global multilingual websites and digital experiences.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.