Global Content Lead ERLR & Offboarding

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

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Job Description:

We are seeking a strategic detail-oriented and highly collaborative professional to join our global team in Manila Philippines as Global Content Lead ERLR & Offboarding for a limited amount of time.

In this project based role you will lead the global ERLR (Employee Relations & Labor Relations) content strategy and operating model across employee-facing and ERLR knowledge assets and you will report into the Global Experience team of ERLR.

You will shape a scalable framework for content governance ownership and lifecycle management while partnering closely with regional and local ERLR leads the ServiceNow content team and other cross-functional stakeholders to ensure content is accurate in scope globally aligned and optimized for AI-enabled experiences including Copilot.

This role is critical to improving content quality consistency findability and long-term sustainability across regions.

You will help create a content ecosystem that supports a clear employee experience strong governance and responsible adoption of AI while ensuring local requirements are appropriately reflected within a globally coherent model.

Key Responsibilities:

• Audit ERLR articles and knowledge content to determine what should be retained updated consolidated or retired.

• Assess whether content is in or out of scope and liaise with other functions to transition content back to the appropriate owners when needed.

• Define clear ownership for content including assignment groups regional points of contact and escalation paths.

• Establish and maintain a sustainable content governance model including clear review cycles accountability standards and long-term maintenance processes.

• Harmonize articles globally by identifying what can be standardized while ensuring local and regional nuances are appropriately captured.

• Ensure content is structured formatted and tagged to support AI-readiness searchability and effective use in Copilot and related AI-enabled experiences.

• Centralize employee-facing and ERLR knowledge content through intuitive index and landing pages including ongoing maintenance of the global ERLR asset page.

• Coordinate closely with regional and local ERLR leads the ServiceNow content team and Osprey content support to align priorities and execution.

• Serve as a content subject matter expert for strategic initiatives providing project support and guidance on governance structure and rollout readiness.

• Lead communication and rollout planning for new content standards governance processes and AI-enabled ways of working ensuring stakeholder alignment adoption and measurable follow-through.

Qualifications:

• Bachelors degree or equivalent experience.

• Strong experience in content management knowledge management operations HR content or a related field in a complex global organization.

• Proven ability to conduct content audits establish governance define ownership models and manage article lifecycle processes.

• Experience working across regions and functions with strong stakeholder management and collaboration skills.

• Strong project management capability with a proactive mindset and exceptional attention to detail.

• Excellent written and verbal communication skills including experience supporting communications and rollout planning.

• Comfortable working with enterprise content platforms such as ServiceNow and collaborating with technical and content operations teams.

• Demonstrated fluency with Copilot and other AI tools with the ability to apply them responsibly and effectively within content management workflows.

• Exposure to change management or transformation programs involving content and governance.

• High level of discretion judgment and integrity.

Preferred:

• Experience in Employee & Labor Relations HR policy or employee-facing knowledge content.

• Familiarity of AI-ready content principles including structured formatting tagging and optimization for AI-assisted search and drafting.

• Familiarity with global content harmonization and localization practices across regions.

• Experience with taxonomy metadata search optimization and content design for digital knowledge platforms.

• Project management certification is a plus.

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