Commercial Analyst
Job Location:
Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
15 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
The Fulfillment Commercial Analyst is responsible for ensuring accurate and timely billing of fulfillment services maintaining alignment between commercial agreements and operational execution supporting process improvements through data and resolving billing-related disputes. This role works closely with Operations Finance Sales and Key Account Management teams to ensure revenue integrity customer satisfaction and scalable billing processes.
Main Duties
- Generate review and validate fulfillment billing data for accuracy and completeness.
- Reconcile operational transactions against contract terms and pricing.
- Investigate and resolve billing discrepancies in a timely manner.
- Identify opportunities to improve and automate billing processes.
- Monitor billing cycle performance and proactively address risks that may impact invoice timeliness.
- Review customer contracts pricing schedules and commercial agreements to ensure accurate billing implementation.
- Identify and implement process improvements to increase efficiency and accuracy in billing workflows.
- Support and drive automation initiatives to reduce manual effort and improve scalability.
- Develop and maintain dashboards and reports for billing visibility and performance tracking.
- Analyze data trends to generate insights that support decision-making and operational improvements.
- Investigate and resolve customer billing inquiries and disputes in a timely manner.
- Conduct root cause analysis for recurring billing issues and implement preventive measures.
- Collaborate with internal stakeholders to gather supporting documentation and evidence for dispute resolution.
Qualifications
- A Bachelors degree in Finance Accounting Business Administration Economics Supply Chain Engineering or a related field.
- 25 years of experience in billing operations revenue operations commercial finance fulfillment operations or similar analytical roles
- Exposure to logistics e-commerce fulfillment supply chain or 3PL environments preferred
- Experience with customer contracts pricing models and end-to-end invoicing processes
- Strong analytical and problem-solving skills with ability to interpret complex data and generate insights
- Ability to manage multiple priorities and work in a fast-paced environment
- Strong stakeholder management and cross-functional communication skills
- Experience with ERP CRM billing or warehouse management systems is an advantage
- Ability to interpret commercial agreements and translate them into operational processes
- Process-oriented mindset with focus on continuous improvement and automation
- Positive with a can-do attitude
- Strong commercial awareness with the ability to connect data to business impact
Submit a job application
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Required Experience:
IC
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
