Support Engineer

• Provide professional technical application support customer-facing applications and services and a limited selection of desktop applications as well as providing support to teleworkers within the support region. 
• Escalation point Application Support team for the global offices covering faults advice and work requests around the Nielsen Brandbank internal systems. 
• Provide support for international offices after project delivery. 
• Become involved with planned projects and bespoke software releases to provide technical support for the new systems. 
• Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA. 
• Contribute to documentation for the application support team. 
• Ensure that the business application systems supported by the Application Support Team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency. 
• The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered). 
• Manage application configuration problem analysis and resolution for complex application problems in conjunction with the users and external application or service suppliers where necessary. 
• System configuration scripting and new user administration as required 

Qualifications :

• Experience in working within a service desk. 
• Experience of supporting proprietary applications within a commercial environment 
• Analytical methodical approach to information gathering and fault diagnosis. 
• Good level of face to face customer service experience. 
• Polite  with a positive attitude towards work and willing to put in the effort required to ensure the business reaches its goals.
• Exposure or basic knowledge and/or understanding of Microsoft SQL Database language. 
• Understanding of XML JSON (Preferred)
• Working knowledge of Google applications and tools (Preferred)
• Working knowledge of Microsoft 365 applications and tools (Preferred)

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time