Senior Analyst (Sales Support)

Job Title: Senior Analyst (Sales Support) Global Revenue Operations (Dynamics 365)

Department: Global Revenue Operations

Role Summary

Senior Analyst provides frontline operational support for Microsoft Dynamics 365 CRM used by global Marketing Sales Order Management and Finance teams across multiple regions and time zones. This role focuses on resolving user issues executing standardized CRM administration tasks and special improvement initiatives.

Key Responsibilities

Provide support for users of Dynamics 365 CRM and connected platforms across regions (Americas EMEA APAC) following defined SLAs and escalation paths.

Resolve common issues related to user access automation flows data management views etc.

Accurately document issues impact and resolution steps to support effective handoffs across time zones (follow-the-sun support).

Support standardized data quality processes including duplicate identification basic imports and data corrections aligned with global governance.

Support creation and maintenance of global knowledge articles FAQs and how-to documentation.

Qualifications :

Required Qualifications

13 years in CRM support Sales Operations Revenue Operations or business systems roles

Working knowledge of Microsoft Dynamics 365 Sales or similar CRM platforms

Experience supporting users via a ticketing system in a structured environment

Strong communication skills and service-oriented mindset

Preferred Qualifications

Exposure to global sales processes or multi-region user support

Basic understanding of Dataverse concepts and CRM security models

Familiarity with Power Platform components (consumption-level)

Demonstrated fluency in SQL for querying and analyzing large datasets

Key Performance Indicators (KPIs)

SLA adherence across regions and time zones

Ticket quality and documentation accuracy

Reduction in repeat issues through improvement initiatives

Successful completion of assigned ad-hoc projects

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time