Help Desk Agent
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Help Desk Agent at Extract Wellness
Job Responsibilities:
- Provide first-line support for customer inquiries related to hemp-based CBD products
- Assist customers with product information order processing and issue resolution
- Respond to customer queries via phone email or chat in a professional and timely manner
- Document customer interactions and feedback in the companys CRM system
- Collaborate with internal teams to escalate and resolve complex customer issues
- Stay updated on product knowledge and industry trends to provide accurate information to customers
Essential Qualifications:
- Prior experience in a customer service or help desk role
- Excellent communication skills both verbal and written
- Ability to empathize with customers and provide personalized assistance
- Strong problem-solving skills and attention to detail
- Proficiency in using CRM software and help desk tools
- Knowledge of hemp-based CBD products or willingness to learn
Desired Experience:
- Minimum of 1-2 years of experience in customer service or help desk operations
- Experience in the wellness or healthcare industry is a plus
Salary & Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off and holidays
- Career development opportunities
- Employee discounts on CBD products
