Service Delivery Executive
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Monthly Salary:
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Job Summary
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
Make an Impact by:
- Review and Verify request received
- Check for completeness of information
- Check for accuracy of information
- Decompose orders i.e. determine types of orders to be raised
- Create order in ECOM System
- Create Project Tie
- Create Bill Dependency Tie
- Create Circuit Tie
- Send email acknowledge email to Customer / Requestor
- Amend Orders if required
- Amend CRD if required
- Create New Customer Account if required
- Create New Billing Account if required
- Change Customer Account Name / Address
- Change Customer UEN
- Change Billing Account Name / Address
Skills For Success:
System Knowledge
a. Quotation System (QS)
b. CRM
c. ECOM
d. ESOM
e. NGNIS
f. EWS
Knowledge of the following products:
a. Voice/eVolve Service Phonenet BizDel BizVoice SingNet eVolve BDL Phonenet SaaS etc
b. Data Services Domestic Data International Data Cyber Security etc
Skill Set
a. Required to have relevant Product knowledge e.g. schemes plans and value-add combinations.
b. Need to liaise with Sales or internal stakeholders on request details Credit Management for blacklisting Number Managements Team to allocated numbers for Voice services
c. Able to work in a fast pace environment.
Candidates who do not have the necessary system skills and product knowledge will be provided with the necessary training.
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
