Assistant Manager, Dining Reservations

At ShangriLa Singapore we are a heartwarming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits a tranquil and sincere working environment worklife balance and recognition of efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt the ShangriLa Hotel Singapore is a tranquil sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings including unique familythemed rooms supported by a host of dedicated familyfocused amenities.

We are looking for anAssistant Manager Dining Reservations to join our team!

Job Responsibilities

• Oversee daily dining reservations operations to ensure seamless accurate and efficient guest booking experiences across all restaurants and outlets.
• Lead coach and motivate the Dining Reservations team to deliver warm professional and ShangriLastyled service at all times.
• Manage reservation systems seating plans and guest profiles to optimise table allocations and maximise revenue.
• Handle VIP special requests large group bookings and complex reservations with care attention and discretion.
• Liaise closely with Restaurant Managers Culinary teams and Front Office to ensure smooth coordination and consistent guest experiences.
• Monitor reservation demand peak periods and guest trends providing insights and reports to support operational planning.
• Resolve guest feedback concerns and complaints promptly and professionally ensuring service recovery where required.
• Ensure accurate maintenance of reservation records guest preferences and contact details in accordance with data protection standards.
• Support the implementation of dining promotions campaigns and special events ensuring alignment with marketing objectives.
• Uphold ShangriLa service standards policies and brand values while ensuring compliance with hotel procedures and SOPs.

Job Requirements

• Minimum Diploma in Hospitality Management Hotel Administration or a related field.
• At least 5 years of experience in dining reservations or food & beverage operations with supervisory experience preferred.
• Strong leadership and interpersonal skills with the ability to inspire and manage a serviceoriented team.
• Proficient in dining reservation systems and basic reporting tools; familiarity with luxury hotel systems is preferred.
• Strong guestcentric mindset with excellent problemsolving and service recovery abilities.
• Ability to work flexible hours including weekends and public holidays as required by operations.