Claims Handler

Join a fast-growing European InsurTech scale-up thats reimagining pet health and insurance across Europe! Backed by leading investors with over 20 million in Series B funding were on a mission to ensure every furry friend gets the care they deserve and their owners get peace of mind.

As we prepare for our UK launch were looking for a Claims Handler in London to be part of this exciting journey. If youre passionate about pets customer care and making a difference this role is for you. This is your chance to be part of a growing mission-driven company from the very beginning.

This position is based in London where we apply a hybrid work model (1-3 days in the office) with the opportunity to work from home. Youll report directly to the UK Country Manager and Head of Customer Success & Claims.

Tasks

As a Claims Handler youll work across both Claims Handling and Customer Support ensuring pet parents always have a smooth reassuring experience with us. Youll guide customers through their claims resolve their questions and support them with empathy and efficiency.

In this role you will:

• Process and evaluate pet insurance claims with fairness and accuracy.
• Respond to customer inquiries via chat email and phone.
• Help pet parents understand policies and coverage with clarity.
• Work with internal teams to improve the customer journey.
• Keep accurate records in our systems for seamless operations.

Requirements

• Previous experience in claims handling insurance or a related field.
• Excellent organisational skills and attention to detail.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Excellent communication skills in English.
• Pet lover

Benefits

• Health & Wellbeing Monthly wellbeing contribution
• Flexible Working Hybrid model balancing home and office
• Equipment Company laptop headset and mouse
• Paid Time Off 24 days annual leave 8 UK public holidays
• Pet-Friendly Perks Employee discount on our pet insurance
• Culture & Community - Dynamic early-growth company with a welcoming collaborative culture