Senior Recovery Claims Handler

Senior Recovery Claims Handler Bolton (Egerton) Full-time Permanent

A well-established FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor recoveries team and looking for a Senior Recovery Claims Handler to take ownership of complex and higher-value recoveries on non-fault motor claims.

If you enjoy the satisfaction of getting the result tracing liability negotiating hard and bringing the money back in this is a technical fast-paced role with real autonomy fully funded CII qualifications and support from a dedicated in-house trainer.

• Manage a portfolio of non-fault motor recovery claims from FNOL through to settlement including complex disputed-liability and litigated matters.

• Pursue recovery of outlay from third parties and their insurers uninsured loss recovery negotiation and settlement.

• Investigate and argue liability gathering evidence and working with other departments to determine fault.

• Progress matters through the MOJ/OIC portals and pre-litigation processes instructing litigation where appropriate.

• Act as a technical referral point and support coaching of less experienced colleagues.

• Liaise professionally with insurers solicitors and accident management companies including credit hire and intervention queries.

• Recognise and escalate potentially fraudulent activity.

• Prioritise your caseload to hit recovery targets while supporting wider team duties.

• Substantial experience in motor claims recoveries uninsured loss recovery subrogation outlay recovery or credit hire negotiation including complex or litigated matters.

• Confident negotiation and persuasive communication skills written and verbal.

• Working knowledge of FCA and FOS requirements and general claims compliance.

• Excellent attention to detail and confidence using multiple systems.

• CII Certificate held or in progress preferred completion fully funded and supported.

• Sociable hours Monday to Friday 9am5pm (35-hour week) with flexible start/finish and hybrid working after a successful probation.

• Annual salary reviews and a recognition bonus of up to 300 for going above and beyond.

• 29 days holiday (including bank holidays) rising to 36 with length of service plus a birthday day off and a half-day for seasonal shopping.

• Holiday buy/sell scheme and an early finish on Christmas Eve and New Years Eve.

• Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.

• Company-paid Level 1 health cash plan dental optical therapies 24/7 GP access and counselling.

• Contributory pension and a 1000 refer-a-friend bonus.

• Free on-site parking casual dress with free branded clothing and a cycle-to-work scheme.

• Active sports & social club and on-site Mental Health First Aiders.

• A Living Wage and Living Hours employer and Disability Confident Committed.

Send your CV and well be in touch to talk through the next steps. Apply now.