Claims Administrator
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Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeeTo provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintainedClaims Administrator
Leeds (Hybrid)
About QBE
At QBE we get to the heart of what matters for our we do it all with a human touch.
Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the worldAspart of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.
The Opportunity:
Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact Were looking for a proactive and detail-oriented individual to join our team where youll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes this role offers variety challenge and the opportunity to build your knowledge of legal and regulatory matters. If youre someone who thrives in a fast-paced environment enjoys problem-solving and is eager to grow within a supportive team wed love to hear from you.
With hybrid office working and excellent benefits including 30 days holiday you will be working in a supportive and inclusive environment. Were the down-to-earth international insurer that is neither too big nor small so you can make a real impact!
Your New Role:
Answer calls and written correspondence from our customers to make sure they have the support they need at the first point of contact
Action written response correspondence as appropriate
Liaise with stakeholders regarding claims to ensure the best outcomes for our customers
Negotiate settlements with third parties
Entering key data accurately on Excel and in-house systems
Working with automated assisted processes
Develop and maintain a knowledge of legal & regulatory matters
Understand the technical language used in documents and interpret the meaning
Put the customer at the forefront of everything we do
About you:
A passion for excellent customer service by going above and beyond to understand our customers needs
Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner
The capability to develop and maintain an understanding of legal regulatory & insurance matters
A willingness to embrace and help shape innovation and technology within QBE to the benefit of the customer
Able to adapt to changing customer requirements in a modern workforce.
Ability to own and resolve problems
Applicants must have the right to work in the UK as visa sponsorship is not available for this role
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
- Flexible working-balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.
- Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
- Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing- we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint by investing more ingreen businesses than the broader market so your savings are looking after the planets future as well as your own.
- Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.
To learn more about benefits of working with us click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the YearWinner: Reinsurer of the Year - QBE Re Winner: ESG DiversityEquityand Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee
To learn more about our achievements clickhere
How to Apply
Ifyourelooking for a career thatcombines yourexpertiseand your empathyclickApplytoday.
Your career. At the heart of it.
Skills:
Claims Administration Communication Critical Thinking Customer Service Data Entry Detail-Oriented Document Management Insurance Claims Processing Intentional collaboration Managing performance Microsoft Applications Prioritization Problem Solving Risk Assessments Time ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
