Fraud Technology Product Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

The Fraud Technology Product Manager is responsible for owning operating and optimising all SaaSbased fraud detection prevention and case management platforms used across the organisation.

This role sits at the intersection of fraud operations technology and vendor management ensuring all fraud systems are implemented correctly stable wellsupported and continuously enhanced to meet evolving fraud risks.

The role ensures that the organisations fraud technologies are configured effectively integrated smoothly into operations and deliver maximum value by enabling early detection precise decisioning and operational efficiency. Your drive and ideas will help us move faster improve smarter and stay ahead of the game.

What youll be doing

Managing a team of product specialists you will be responsible for:

• Management of all fraudrelated SaaS platforms (e.g. onboarding fraud transaction monitoring device intelligence behavioural analytics case management tools).

• Establish and maintain system governance standards.

• Develop and maintain system documentation SOPs and configuration logs.

• Ensure all fraud platforms are compliant with internal controls security requirements and regulatory obligations.

• Assist with endtoend implementation of new SaaS fraud tools including requirements gathering vendor coordination and integration design.

• Guide specialists in the configuration of rules risk scores workflows alerts queues and routing logic.

• Manage the process of Sandbox/UAT functional testing and readiness for golive.

• Facilitate and manage the process for turning fraud operational needs into technical configurations.

• Coordinate incident response with IT Cybersecurity Data and vendors.

• Manage daytoday relationships with SaaS solution providers.

• Track SLAs product roadmap updates release notes and feature changes.

• Prioritise enhancements and manage change requests.

• Collaborate with internal IT architecture security and DevOps functions.

• Drive automation opportunities to reduce manual operational effort.

• Lead continuous improvement initiatives aligned to fraud risk strategy.

• Produce regular reporting on system performance incidents trends and improvement initiatives.

This list covers your core responsibilities with plenty of room to stretch explore and take on new challenges as we grow.

Essential skills youll bring to the table

The necessary skills that we require for this role include:

• Clear confident communication (written and verbal) and the ability to breakdown complex ideas

• A collaborative mindset working smoothly with cross-functional teams to hit shared goals

• Strong organisational skills and the ability to manage multiple projects without dropping the ball

• Exceptional attention to detail and a commitment to high-quality work

• Adaptability you stay sharp productive and positive in fast-moving environments

• Bachelors degree in Risk Management Information Systems Computer Science or related field

• Experience with fraud SaaS tools such as LexisNexis ThreatMetrix or similar

• Technical & Systems expertise

• Leadership experience in a similar environment

• Fraud domain knowledge

• Operational skills

• Stakeholder and vendor management experience

• Strong analytical thinker with a problemsolving mindset

• Technologycurious adaptable and proactive

• Calm under pressure especially during incidents or system outages

• Passionate about fraud prevention and digital risk innovation

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• Industry Certifications (e.g. CFE CAMS fraud tech certifications)

• Familiarity with enterprise SaaS platforms

• Previous experience in online gaming or casino industry

• Knowledge of gambling regulations and compliance requirements

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability

• Ownership and accountability

• Initiating action

• Resilience

• Team orientation

• Integrity

• Innovation

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

• Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Daily Meals

• Free Massages On-site

• Free On-Site Gym

• Group Life Cover

• Funeral Fund Benefit

• Financial Services Assistance

• Curro School Fees Benefit

• Income Continuation Benefit

• Leadership Training

• Referral Bonus

• Medical Aid Subsidy

• Free Sleep Coaching

• On-site Barista

• Retirement Annuity Subsidy

• Team builds

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 19 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do. Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!