Job Description Summary

Job Description

Responsibilities and Duties Include:

• Offers one-on-one and small group tutoring in-person and online in subject areas.

• Promotes active learning and support-seeking behavior among students.

• Maintains a welcoming and inclusive environment for all learners.

• Greets students and assists with check-in procedures at the Host Desk.

• Helps with wayfinding and answers general questions about tutoring services.

• Refers students to appropriate academic resources and support programs.

• Participates in classroom visits and embedded coaching when requested by faculty.

• Logs tutoring sessions and maintain accurate records via the Colleges CRM

• Communicates tutoring floor needs and concerns to supervisors.

• Attends orientation and training sessions as scheduled.

• Contributes to mini projects such as workshop creation Canvas redesign and resource development in subject areas

• Provides feedback to improve Learning Commons services from a student-centered perspective.

• Represents the Learning Commons at on-campus events.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

Reports to: Coordinator STEM and Business Tutoring

QUALIFICATIONS

Required: Must have earned a bachelors degree or higher

Additional Requirements: A criminal background check will be conducted. Must meet at least one (1) of the following criteria:

• Have earned a grade of B or higher in the subject being tutored AND/OR documented experience equivalent to a grade of B or higher in the subject/content being tutored and/or

• Written approval of at least three (3) content and/or skill instructors/faculty OR the endorsement of a tutor trainers and/or supervisor.

Preferred: Tutoring teaching or instructional experience. Familiarity with learning strategies or curriculum development.

General Knowledge Skills and Abilities

• Ability to work successfully in a multicultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in a rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level applicable to the job.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.