ADAS Administration Officer

Auto Parts Group (APG) is proud to be working in partnership with ADAS Solutions under the Collision Repair umbrella strengthening our combined capabilities in advanced vehicle technology and calibration services.

Who is ADAS

ADAS Solutions is proudly an Australian owned and operated company providing advanced driver assistance system (ADAS) and electric vehicle (EV) solutions for the automotive industry. Beginning our journey in 2020 we provide a trusted service to smash repairers across Australia.

With a national footprint ADAS Solutions is committed to offering expert calibration services across all vehicles makes and models while continuing to meet rapidly increasing demand for our mobile and on-site advanced diagnostics and calibration services.

Why join ADAS

As ADAS Solutions is now part of GPC Asia Pacific a leading supplier of industrial and automotive parts in Australia we can extend several benefits to you including:

• Ongoing development opportunities along with comprehensive on-the-job training direct support with access to the right tools and resources to ensure you succeed in your career.

• Employee reward & recognition programs with team catch-ups quarterly events and annual awards.

• Attractive team discounts across our partnered automotive retail groups including Repco Bridgestone Woolworths JB HIFI Caltex and Hoyts Cinemas.

• Access to our Employee Assistance Program (EAP) for you and your family including free support with mental health wellbeing financial and legal counselling and coaching.

• Paid volunteer leave (Good to Give Leave) access to one (1) day per year to volunteer in an activity that makes a positive impact upon the community.

Whats the role

ADAS Solutions is excited for the opportunity to add to our growing team with an Administration Officer to join our team in Keysborough VIC.

You will be responsible for managing customer service and operational workflow from initial customer contact through to job completion. You will act as the central liaison point between customers technicians and partner sites. You will also be responsible for other tasks including:

• Managing customer bookings and efficiently and effectively scheduling jobs for our technicians.

• Provide high-quality customer service to all stakeholders and uphold ADAS brand standards.

• Communicate effectively with customers technicians and repairer

• Liaise with Site Managers and Technicians regarding scheduling conflicts escalations or feedback.

• Escalate booking issues customer complaints or service delays to the Senior Administration Officer where required.

• Work in line with ADAS values and customer service standards.

Is this you

ADAS is looking for our next Senior Administration Officer to bring a self-motivating can-do attitude when connecting with customers team members and suppliers. Were looking for Technicians that:

• Certificate III in Business Administration or Customer Service (desirable)

• Minimum 2 years of experience in customer service scheduling or administration role (automotive industry preferred)

• Advanced proficiency in Microsoft Office Suite (Excel Word PowerPoint Outlook).

• Strong organisational and time management skills

• Ability to independently manage the end-to-end booking and scheduling process ensuring accuracy and timelines.

If you think this role might be for you please apply via the link below. Wed love to hear from you!

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GPC Asia Pacific is an equal opportunity employer.