Electronic Health Record Support Business Analyst

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is a 12-months term.

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary
The Electronic Health Record (EHR) Support Business Analyst (Analyst) provides system analysis configuration documentation and training support to enable Student Health & Wellbeings EHR environment. The role focuses on optimizing system functionality for end-users supporting manual configuration work required for transitioning system updates and helping ensure continuity of clinical and operational workflows.

Working closely with clinical staff operational teams and technical partners the position analyzes workflow needs supports project scoping implements approved configuration changes develops documentation and training materials and provides recommendations that improve system use and transition readiness.

Organizational Status
Within the context of a student-centered model of care and in accordance with the vision and values of the VP Students portfolio this position works within the Student Health & Wellbeing Operations team responsible for supporting the EHR system used by clinical and operational staff.

The Analyst collaborates closely with clinicians administrative users operational leaders technical partners and external vendors to support system updates workflow improvements and migration activities. The role reports to the Manager responsible for system operations and receives project direction and prioritization from leadership while carrying out day-to-day work independently.

Work Performed
System Analysis and Requirements

• Analyzes current-state clinical and administrative workflows to identify system needs gaps inefficiencies and opportunities for improvement related to EHR optimization.

• Consults with clinical operational and administrative staff to gather input on documentation practices scheduling processes forms templates and workflow requirements.

• Documents business requirements functional needs workflow considerations and recommended configuration changes to support clinical care delivery and operational effectiveness.

• Provides analysis and recommendations on practical system solutions that align business needs with system functionality and technical constraints.

• Contributes to project scoping by identifying deliverables dependencies risks implementation considerations and priority areas for leadership review.

System Configuration Migration and Maintenance

• Performs and coordinates manual configuration work required to support the transition from the current EHR environment to a new app-based platform including updates to health provider schedules and related workflow tools.

• Supports the manual migration and configuration of health provider schedules to help maintain continuity of care and clinic operations during transition activities.

• Modifies develops customizes and maintains system templates forms questionnaires and documentation tools that are foundational functions within the EHR environment.

• Ensures system changes reflect approved workflows current practice requirements integration needs across services and relevant privacy and documentation standards.

• Assesses evaluates and implements approved enhancements updates and new functionalities released by the vendor or required for operational readiness.

• Conducts functional and user testing to verify that system changes perform as intended and support safe effective workflow implementation.

• Troubleshoots system issues related to configuration workflows templates or end-user processes and escalates more complex issues as needed.

Project Support and Coordination

• Organizes assigned EHR-related initiatives and supports implementation planning in alignment with priorities established by leadership.

• Develops actionable work plans tracks tasks and deliverables and provides updates on progress issues barriers and risks affecting timelines or implementation readiness.

• Coordinates with internal stakeholders and external partners or vendors when specialized input is needed to support implementation or problem resolution.

• Maintains project and operational documentation to support continuity accountability and consistent execution of approved changes.

Documentation and training

• Creates updates and maintains documentation related to EHR system functionality configuration procedures workflows and operational processes.

• Develops user guides reference materials training aids and communication tools to support implementation of system changes and new workflows.

• Assesses end-user training needs related to configuration updates new workflows forms templates scheduling changes and platform transition requirements.

• Provides training and end-user support to clinical and administrative staff including physicians nurse practitioners counsellors and other affected users to support adoption of new workflows and system functionality.

• Helps translate technical and configuration changes into clear operational guidance for end- users.

Team collaboration and continuous improvement

• Participates in team meetings planning discussions and workflow improvement initiatives related to the EHR environment and service delivery.

• Identifies operational roadblocks system issues or workflow inefficiencies and provides well-supported recommendations for improvement.

• Contributes to continuous quality improvement by reviewing system use end-user feedback documentation processes and workflow performance.

• Maintains effective working relationships with clinical administrative operational and technical stakeholders to support coordinated implementation across services.

Consequence of Error/Judgement
The Analyst exercises judgment in analyzing requirements recommending solutions implementing configuration changes and supporting operational transition activities that affect clinical workflows and documentation practices.

Errors in analysis configuration documentation testing or training could affect workflow continuity usability of clinical information end-user adoption implementation timelines or the accuracy of system-supported processes. Work is generally performed with guidance from the Manager and major changes or complex issues are reviewed with leadership clinical stakeholders technical partners or vendors as appropriate.

Supervision Received
Works under the general direction of the Manager responsible for system operations. Receives project direction prioritization and strategic guidance from leadership and carries out assigned work with a high degree of independence in day-to-day execution.

Supervision Given
This position does not provide formal supervision. The role may provide guidance training and informal support to end users and may share knowledge with team members regarding system functionality and workflows.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Diploma or undergraduate degree in Business Health Informatics Information Technology Health Administration or a related field or an equivalent combination of education and experience.

• Experience working with electronic health record or electronic medical record systems in a healthcare or clinical service environment.

• Ability to gather analyze and document user and workflow requirements and translate them into functional system changes.

• Ability to communicate effectively verbally and in writing.

• Ability to work collaboratively with clinical operational administrative and technical stakeholders.

• Demonstrated organizational analytical and problem-solving skills.

• Willingness to respect diverse perspectives including perspectives in conflict with ones own and commitment to equity diversity and inclusion.

• Experience supporting TELUS Collaborative Health Record (CHR) or similar ambulatory/community EHR platforms.

• Experience performing system configuration template/form customization workflow analysis or implementation support in a healthcare setting.

• Experience supporting system transitions upgrades optimization initiatives or end-user adoption activities.

• Experience developing operational documentation training materials and end-user education for clinical systems.

• Understanding of clinical documentation processes provider scheduling workflows and integrated service delivery models.

• Knowledge of privacy security and information handling practices relevant to healthcare environments.