Seasonal Concierge Etude

About the Role

The Tasting Room Concierge serves as the first point of contact creating a warm polished welcome for all guests. This role manages reservations guest flow and seating to ensure a seamless and elevated tasting experience. By anticipating guest needs and coordinating with the service team the Concierge helps set the tone for exceptional hospitality and memorable visits. This role does require availability to work on weekends Friday through Sunday

Key Responsibilities

Create a warm and welcoming first impression by greeting guests and setting the tone for a luxury hospitality experience.

Manage reservation systems waitlists and guest flow to optimize seating and minimize wait times.

Coordinate guest seating and transitions between experiences to ensure seamless and attentive service.

Maintain strong knowledge of tasting room offerings to effectively communicate experiences pricing and availability.

Manage high-volume traffic periods while maintaining organization composure and a guest1focused approach.

Coordinate closely with tasting room associates and leadership to align on guest needs and service priorities.

Build relationships with guests to support personalized experiences and encourage repeat visits.

Address guest inquiries special requests and concerns with professionalism urgency and sound judgement.

Coordinate daily operational logistics including opening and closing procedures and host stand organization.

Drive positive guest outcomes by supporting efficient operations and an elevated memorable experience.

About you

Must be at least 21 years old

Strong customer service and hospitality mindset

Excellent communication and interpersonal skills with the ability to engage diverse audiences

Ability to anticipate guest needs and respond quickly calmly and professionally

Highly organized with strong attention to detail and the ability to manage multiple priorities

Problem-solving skills with a composed solution-focused approach under pressure

Proficiency with reservation systems point-of-sale (POS) platforms or similar hospitality software

Team-oriented working style with strong collaboration skills across departments

Professional demeanor with strong presentation skills and brand representation awareness

Physical DemandsThis role requires frequent standing and walking for extended periods as well as bending reaching and lifting or carrying wine cases glassware or supplies weighing up to 50 pounds. Employees may perform repetitive tasks such as pouring restocking and cleaning throughout the day. Occasional use of ladders or step stools may be required.

Environmental Conditions Work is primarily performed in a tasting room hospitality or event setting where exposure to fluctuating indoor and outdoor temperatures crowds and noise levels may occur. The role may require working a variable schedule including weekdays weekends holidays and some evenings with longer or irregular hours during peak seasons and special events. Employees may occasionally work outdoors during events or at offsite locations. Occasional travel may be required.

All qualified applicants will be considered for employment regardless of age race color religion sexual orientation gender identity national origin or disability. If you require any assistance to be included in our process please contact quoting the job title and reference number.

Apply Today!

We do move quickly at TWE and continually review applications so if you dont want to miss out please apply today!

Pay Transparency Disclosure: Hourly rate ranges from $21.15 to $25.00 per hour based on experience skills role scope location and business needs. Incentive Pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DISP) offering variable compensations based on site performance (where applicable). Actual earnings vary based on site performance hours worked and role classification. Tips are paid by customers and vary by location shift and customer volume. Tips are not guaranteed.

Treasury reserves the right to modify the range in the future.