Marketing Concierge

Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners Club Members and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.

Additional Responsibilities:

• Conducts pre-arrival calls to owners renters and exchangers. Confirms appointments with guests to ensure tour reservations and improve show rate. Completes required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
• Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Follows gifting procedures to ensure costs are met monthly.
• Provides location-related guest service to resort guests and visitors including advising guests to resort services for specific assistance or information. Distributes only HGV-authorized information collateral and materials. Maintains location operating standards.
• Carries out all other reasonable requests by management that one is capable of performing. Contacts appropriate management with any guest issues.

Schedule Details:Our Marketing Concierge will work a flexible schedule to include weekends and holidays.

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth. We believe that at the core of our companys success are our Team Members! To fulfill this role successfully you must possess the following minimum qualifications and experience:

• Experience in customer service for at least a year is vital.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal interpersonal guest relations and etiquette skills are to be displayed in person in written form and on the telephone.
• Proficiency in English is required (speak read write).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Minimum of 2 years experience selling and booking tours activities concierge services.

• 1 years of experience in the timeshare industry with a track record of success in sales and/or marketing.

When you join Hilton Grand Vacations you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.