Inbound Sales Representative

Who is Plenti

Plenti is a fintech lender providing faster fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences Plenti is taking market share from incumbent players in the personal lending renewable energy and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people who can take ownership of their role to help the business thrive. With over 250 people based in Australia Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team as we go about building Australias best lender.

Plenti is a founder led business that launched in 2014 listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.

About the role:
As an Inbound Sales Representative youll engage exclusively with high-intent customers who have already reached out or expressed interest in our services. Whether youre following up on an inquiry or receiving an incoming call - no cold calling. Your focus will be on building relationships creating best possible experience and helping customers move forward with their application.

Key responsibilities:

• Own and manage a pipeline of inbound customer enquiries progressing applications through to funded loans

• Use a customer-focused approach to understand needs explain options clearly and confidently address questions or concerns

• Engage customers across phone email SMS and live chat to drive sales conversion and deliver a seamless experience

• Proactively re-engage warm leads and stalled applications to maximise conversion opportunities

• Deliver personalised customer experiences while maintaining a strong focus on responsible lending and compliance

• Maintain accurate CRM records capture insights and escalate complex cases where required

• Collaborate with the broader team to share best practices and continuously improve sales performance

Whats life like at Plenti

Working at Plenti means joining a team that is high-performing diverse customer-focused and collaborative. Its a place where everyone can make it happen and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you then join to help us reshape Australias financial eco-system for the good.

In return you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events office snacks company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.