Claim Consultant

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

The Life Claims department supporting Individual Operations plays a crucial role with our clients beneficiaries and advisors as we offer them financial help when they need it most. We are looking for a motivated individual who is eager to hold a position as Claims Consultant. This position offers the possibility to progress internally through our career ladder. The position is a full time permanent role.

As a Claims Consultant you are responsible for assessing group life claims.

Main Accountabilities:

• Determine how the contract applies to each claim

• Assess claims and documentation received for a claim in order to reach a decision

• Communicate clearly and proactively with clients beneficiaries advisors and various professionals and effectively manage their expectations

• Maintain established service standards

• Evaluate opportunities for process improvements and actively participate in team initiatives and projects

Competencies:

• Excellent written and verbal communication skills with an ability to handle written and telephone inquiries of a sensitive nature

• Minimum of 2 years in a claims environment

• Strong attention to detail

• Team player with a positive attitude and commitment to provide quality service

• Ability to balance high work volumes

• Good organizational and time-management skills

• Strong problem solving and analytical skills

• Bilingualism (French English both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Requirements:

• Life claims adjudication experience

Assets:

• Education involving knowledge of Medical terminology

• College diploma/university degree/CEGEP degree or relevant experience

• Knowledge of Microsoft Office

Whats in it for you

• Were proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work Canada

• Access to short-term assignments or Gigs across the organization to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give We Give program lets you give back to your community and in many cases well match your contributions.

• Care Days available for self-care or care of others (i.e. family or others you may support) and Sick Days to support your well-being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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