Assistant Manager- Information Technology

• Support the day-to-day operation of all hotel IT systems including PMS POS networks servers telephony Wi-Fi and end-user devices.
• Assist in maintaining system availability performance and security across all hotel departments.
• Provide technical support and troubleshooting for hardware software and network-related issues.
• Support system integrations between PMS POS Finance Sales F&B and third-party applications.
• Assist in implementing and maintaining IT security policies access controls backups and disaster recovery procedures.
• Monitor system performance and proactively escalate issues to minimize operational downtime.
• Support new system implementations upgrades patches and testing activities.
• Maintain accurate IT documentation asset registers licenses and configuration records.
• Assist with vendor coordination service contracts and support agreements.
• Support user access management system permissions and onboarding/offboarding processes.
• Provide IT support during critical hotel operations pre-opening activities and special events.
• Ensure compliance with Accor IT standards cybersecurity requirements and local regulations.
• Support IT audits risk assessments and compliance reporting.
• Promote IT best practices and provide basic system training to hotel colleagues.
• Maintain strong communication with department heads to understand and support operational technology needs.
• Uphold data protection confidentiality and information security standards at all times.

Qualifications :

• Degree or diploma in Information Technology Computer Science or a related field preferred.
• Minimum 35 years of experience in hotel IT operations with exposure to supervisory level responsibilities.
• Strong knowledge of hotel systems including PMS (Opera preferred) POS systems networking and end-user support.
• Experience with network infrastructure servers Wi-Fi solutions and cybersecurity fundamentals.

Remote Work :

No

Employment Type :

Full-time