Customer Success Specialist
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Specialist (Mandarin) Petaling Jaya Malaysia
We are hiring a Mandarin-speaking Customer Success Specialist to join a customer support team based in Petaling Jaya Selangor. This role focuses on delivering high-quality support to customers through phone and email channels.
Key Responsibilities
- Respond to customer enquiries via inbound calls and email
- Manage customer concerns and provide accurate information
- Educate customers on self-service and digital banking options
- Conduct call-backs for transaction verification when required
- Request and follow up on supporting documentation
- Perform KYC-related tasks in accordance with company procedures
- Identify customer needs and provide appropriate solutions
Working Hours
- Rotational shifts (24/7 coverage)
- 5 working days per week 2 days off
Requirements
- Fluency in Mandarin and English (spoken and written)
- Minimum education: SPM or equivalent
- Strong communication and interpersonal skills
- Ability to work rotating shifts
- Customer-focused mindset with problem-solving skills
- Willingness to learn and adapt
Preferred Qualifications
- Experience in customer service especially in banking or financial services is an advantage
What We Offer
- Competitive salary
- Signing bonus of RM 4000 (subject to terms and conditions)
- Training and development opportunities
Additional Information
- Fresh graduates are encouraged to apply
- No fees are charged at any stage of the recruitment process
Interested Contact directly:
Marco Velenosi
WhatsApp: 39
Email:
