Customer Success Specialist – Mandarin
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Specialist (Local) Mandarin Hotel Industry Kuala Lumpur (GTower)
Up to RM4500 Language Allowance 24/7 Rotational Shift (5 days work / 2 off) Onsite ASAP Start
We are hiring a Mandarin-speaking Customer Success Specialist to join a leading hotel industry support team based in Kuala Lumpur (GTower).
This role is ideal for candidates with strong customer service skills a problem-solving mindset and interest in financial services and banking operations.
Key Responsibilities:
Educate customers on self-service banking and digital channels
Conduct transaction verification callbacks and request supporting documents when required
Understand customer needs and provide accurate solution-focused support
Perform KYC-related tasks in line with compliance requirements
Maintain high service quality and customer satisfaction standards
Requirements:
Fluent in Mandarin English (spoken and written)
Minimum SPM or equivalent qualification
Willing to work in a 24/7 rotational shift environment
Strong customer service and communication skills
Hotel industry experience is an advantage
Fresh graduates are encouraged to apply
Offer:
Up to RM4500 language allowance
Structured training in hotel industry operations
Exposure to KYC and regulated financial processes
Career growth in financial services / customer experience
Onsite role in a premium KL location (GTower)
