Support Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Responsible for identifying investigating detecting and protecting service availability and data across various source types and locations
- Validates alerts or reports to determine if they constitute an incident
- Ensures incidents are properly recorded in appropriate reporting systems
- Assesses incident severity and impact
- Takes initial corrective actions when required
- Focuses on operational activities such as batch scheduling processing monitoring and remediation for critical back-office services
- Acts as a primary initiator of the Major Incident process
- Collaborates with Incident Management and Security Operations teams on system integrity access or security-related incidents
How You Will Make an Impact:
- Provides monitoring correlation analysis and incident response for operational events
- Validates alerts or reports to classify them as operational or security-related incidents
- Ensures accurate recording of incidents batch failures and reports
- Takes accountability for incidents during assigned 24x7 roster shifts ensuring timely resolution and communication
- Collaborates with support teams for event identification and incident resolution
- Assists in identifying event-to-incident correlations with high accuracy
- Performs initial triage of alerts or events to determine their nature
- Monitors infrastructure application and platform logs for anomalies or security events
- Reviews system middleware and infrastructure logs for patterns indicating disruptions or abnormal behavior
- Supports correlation of operational and security events during investigations or major incidents
- Maintains and updates Runbook documentation to ensure accuracy and compliance
Required Experience:
IC
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
