Marketplace Manager

Job Title: Marketplace Manager
Department: Marketing
Reports To: Director of Marketing
Location: Remote work may be considered for candidates located in the following states: Arizona California Florida Indiana Kansas Kentucky Maryland Maine North Carolina New Hampshire New Jersey Ohio Oregon Texas Virginia and Washington.
Job Type: Full-Time
Hours: MondayFriday 8:00 AM4:30 PM (PST)
FLSA Status: Exempt
Pay: $95000-$105000/yr DOE

About Herb Pharm

At Herb Pharm we inspire trust in plants and respect for nature while balancing purpose with profit. Located in beautiful Williams Oregon weve been the nations leading liquid herbal supplement company for over 45 years. Our diverse organic farm and production facility works with 250 plants to create over 500 liquid herbal extracts distributed to grocery natural food and specialty stores nationwide. Were committed to treating our employees with respect and gratitudejoin us and be part of our mission!

Job Summary

The Marketplace Manager leads Herb Pharms presence on Amazon and TikTok Shop owning marketplace strategy sales performance and day-to-day operations. This role is responsible for product listings SEO advertising consoles pricing strategy inventory management and compliance across platforms. The position analyzes marketplace performance data to improve conversion rates maximize revenue and profitability and ensure operational efficiency while collaborating cross-functionally to support brand growth.

Key Responsibilities

• Develop and execute the eCommerce marketplace strategy for Amazon and TikTok Shop delivering against revenue targets and KPIs.
• Oversee daily marketplace operations including advertising campaigns media budgets inventory management site merchandising pricing and customer experience.
• Manage relationships with marketplace contacts and external agencies supporting the marketplace business.
• Lead product catalog management and site merchandising to maximize traffic conversion and sales.
• Monitor customer feedback product reviews and seller ratings to provide insights and maintain high standards of service.
• Ensure compliance by monitoring product catalog for counterfeit and reseller issues.
• Collaborate with cross-functional teams (sales merchandising planning operations finance etc.) to drive business results.
• Proactively identify and implement best practices platform innovations and process improvements.
• Resolve day-to-day marketplace challenges efficiently.
• Generate and share performance reports and insights with leadership to inform strategy and decision-making.

Required Education and Experience

• Bachelors degree in Marketing Communications or a related field; equivalent work experience will also be considered
• 5 years managing online marketplace businesses.
• 3 years managing Amazon sales channel.
• 2 years managing TikTok Shop channel.
• Experience launching and scaling new marketplace channels with full ownership of operations and performance across Amazon and TikTok Shop.

Required Qualifications

• Strong project management and organizational skills with ability to multitask drive projects from concept to completion and overcome obstacles.
• Collaborative and team-oriented; able to work cross-functionally to solve problems and drive results.
• Excellent communication skills able to interact effectively from executives to team members.
• Entrepreneurial mindset; willing to roll up sleeves to deliver results and win as a team.
• Professional approachable and high degree of personal integrity.

Working Conditions

• Work Environment: This role is fully remote and primarily performed in a home office environment requiring extended time working at a computer using design tools. Occasional on-site work may be required for photo or video shoots set styling or reviewing physical materials as needed.
• Travel Requirements: 10% or less. Travel to events such as Expo West Brand Partnership Collaborations and farm events.
• Physical Demands: Primarily sedentary role requiring extended periods of sitting and computer use with occasional standing walking and light lifting of up to 10 pounds.

Our generous benefits package includes a complete range of quality benefits:

Comprehensive group medical dental and vision coverage for employees and dependents

Coverage includes a variety of alternative healthcare options

Prescription drug coverage with a mail-order program

Generous employee purchase discounts on our herbal products

Employee-free product program

Employee assistance program

Green Commuter Initiative to encourage carpooling walking and biking to work

Life accident and disability insurance

80 hours of accrued Paid Time Off

40 hours of accrued Paid Sick Time

Eight paid National Holidays and one floating holiday

Paid Jury Duty and Bereavement Leave

Short-term disability plan

401(k) retirement plan with company matching and profit-sharing features

At Herb Pharm we are committed to building a workplace that reflects the diverse communities we serve and embodies the eco-friendly values we stand for. As a B-Corp and Regenerative Organic Certified company we believe that sustainability and equity go hand in hand. We are dedicated to fostering a culture of inclusion where every individualregardless of race ethnicity gender sexual orientation religion disability or backgroundfeels empowered to contribute grow and thrive.

We know that diversity drives discovery innovation and resilience and we are committed to creating equitable opportunities for all employees. By embracing different perspectives and experiences we not only strengthen our organization but also help nurture a more just healthy and sustainable society.

If youre passionate about making a positive impact on the world and working in an environment that values social and environmental stewardship we encourage you to apply. Together we can create a future where businesses and communities thrive in harmony with the planet.

Herb Pharm is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status. We celebrate diversity and are dedicated to fostering a workplace where everyone feels valued and empowered to contribute to our success.

Herb Pharm is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). We provide reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities. If you require assistance or accommodation during the application or hiring process please contact

At-Will Employment:Herb Pharm is an At-Will employer. Nothing in this job description should be interpreted as an employment contract. Job responsibilities and tasks may be modified from time to time based on the companys needs.