Federal Customer Success Executive

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Federal Customer Success Executive owns the post-deployment experience between Axon and our Federal Customers driving value realization and return on the clients investment. Successful Customer Success Executives are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows by adoption of Axon Evidence features.

Location: Hybrid - Remote: Preference would be Washington DC but anywhere in the United States
Reports to: Senior Manager Customer Success: Federal
Travel Expectation: 50-60%

What Youll Do

• Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies
• Conduct regular Program Reviews discussing strategic projects monthly release notes and product adoption
• Develop a deep understanding of Axons product line and customer workflows to ensure alignment with customer needs
• Learn and share industry best practices in order to solve customer needs
• Work with Axons cross-functional teams such as Product Management Support Engineers and Program Management to be the internal voice of the customer.
• Have high availability to assist with customers including after business hours as needed.
• Managed projects involving your customers as needed providing feedback and updates to both internal and external stakeholders.
• Manage Success Planning in Gainsight with familiarity of Salesforce JIRA and many other internal software platforms.

What You Bring

• Bachelors degree or equivalent experience
• 3 years experience as a Customer Success Executive/ Manager
• Proven track record of successfully building and nurturing Federal agency customer relationships (Preferred)
• Self-motivated team-oriented responsible and focused on exceeding customer expectations
• Exceptional organizational presentation and communication skills both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices