Customer Education Specialist

Join the team redefining how the world experiences design.

Hello hey gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. You have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What youd be doing in this role

Content Creation & Learning Design

• Design and write learning content across courses micro-lessons guides playbooks and webinars.

• Translate complex product concepts into clear structured and digestible learning sequences.

• Create scenarios examples activities and challenges that help learners apply skills.

• Write natural engaging scripts for video content and live training.

Research & Strategy

• Conduct research analyze workflows and gather SME insights to shape learning strategies.

• Apply adult learning principles and behavior-change methodologies across all content.

• Own the full content lifecyclefrom outlining and writing to reviews iteration and publication.

Collaboration

• Partner with Product PMM Customer Success and Support to ensure accuracy and alignment.

• Collaborate closely with Technical Writers to create cohesive instructional and technical resources.

Publishing & Optimization

• Use CMS/LMS tools to publish organize and update learning content.

• Review engagement and performance data to continuously refine learning experiences.

• Contribute to innovative formats like visual walkthroughs guided workflows and scenario-based microlearning.

Youre probably a match if

• 5 years of experience in instructional design learning experience design or educational content creation.

• Exceptional writing skills with samples that showcase clear human narrative-driven instructional content.

• Experience creating learning that drives behavior changenot just procedural instruction.

• Strong ability to translate complex concepts into intuitive structured learning.

• Solid understanding of adult learning principles and modern learning design practices.

• Experience with CMS/LMS platforms and comfort using AI tools for ideation and drafting.

• Ability to manage multiple projects communicate clearly and iterate quickly.

• Comfort shaping ambiguous or unstructured inputs into polished outputs.

• A track record of strong cross-functional collaboration and proactive communication.

• Grit ownership curiosity and a habit of asking thoughtful questions.

How we measure success

• Content Output: High-quality learning content delivered consistently and on time.

• Content Quality: Engagement completion learner satisfaction CSAT impact and feedback from customers & partners.

• Business Impact: Product adoption workflow usage retention metrics and reduction in support tickets in trained areas.

• Collaboration & Craft: Clear documentation cross-functional alignment and strong contributions to team planning and processes.

About the role

Were looking for a Customer Education Specialist who loves turning complexity into clarity and teaching through storytelling. Youll design engaging intuitive learning experiences that help customers adopt new workflows deepen product understanding and feel confident using Canva.

While youll contribute to defining the broader learning journey the core of this role is hands-on content creationcrafting high-quality learning that drives real behavior change. Youll lead the full lifecycle from research and insights to design and content development to publication and iteration. Youll partner closely with cross-functional teams to ensure learning is accurate impactful and aligned to customer needs.

If youre energized by narrative-driven teaching simplifying complexity and bringing ideas to life across multiple formats this role is for you.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Health benefits plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills merit and business needs in compliance with applicable local laws.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time