Facilities Services Manager

Job Summary

TheFacilties Manager as a member of the Compass ESFM group will manage & maintain all aspects of the industrial kitchen equipment inventory at their assigned site locations. The FM is responsible for preventative maintenance on-demand (reactive) repair leads and supports a team of field technicians responsible for installing maintaining and repairing commercial kitchen equipment across designated customer locations. This role drives organized efficient operations by compiling/overseeing daily & weekly scheduling coordinating service activities validating required work-scope completion and ensuring clear detailed & timely communication amongst technicians clients and internal teams. The manager provides technical guidance drives a culture of safety and accountability and ensures highquality service delivery fostering strong customer relationships.

Location: Seattle WA

Key Responsibilities:

• Manage schedule and support technicians performing installation maintenance and repair of commercial kitchen equipment.
• Provide handson technical solution-based guidance for complex service issues and ensure highquality workmanship.
• Oversee preventive maintenance and repair activities in compliance with manufacturers guidelines company standards and safety requirements.
• Assign and dispatch work orders and provide day-to-day leadership for the Seattle-based self-perform technician team.
• Maintain and utilize the CMMS for work tracking scheduling inventory management dispatching and invoicing.
• Ensure accurate and timely completion of work orders service reports technician timekeeping and invoicing documentation in alignment with KPI expectations.
• Coordinate with clients internal teams and technicians to manage service requests parts needs and escalations.
• Determine material and manpower requirements to support efficient service delivery.
• Manage & maintain all Compass assets including purchased parts materials consumables and maintain par-stock levels/ replenishment.
• Monitor labor and material costs control expenses and support adherence to budget expectations.
• Adhere to approved purchasing programs and vendor agreements.
• Ensure proper care organization and inventory/accountability of technician tools/equipment.
• Maintain service vehicles ensuring compliance with Holmans vehicle program and upkeep of usage/service logs.
• Champion a strong culture of safety by modeling safe work practices enforcing company safety programs and regulatory requirements and ensuring technicians consistently follow established procedures.
• Respond to urgent service needs and assist with afterhours or high priority situations as required.
• Participate in hiring training coaching and performance evaluations for technicians.

Qualifications

• Prior management of experienced technicians or leading service teams in commercial kitchen equipment service & repairs.
• Strong technical troubleshooting skills with commercial kitchen equipment (hot-side and/or cold-side) including electrical mechanical basic plumbing and gas-fired systems.
• Proficiency with CMMS or service management software for scheduling work tracking and inventory management.
• Proven driven ability to lead coach and develop a fieldbased team.
• Excellent communication customer service and organizational skills.
• Strong commitment to safety quality and operational excellence.
• Valid drivers license required.
• Demonstrates initiative accountability flexibility resourcefulness and effective leadership.
• Consistently practices ethical integrity and transparency when dealing with all constituents.
• Ability to manage multiple priorities and maintain strong follow-through.
• Solid knowledge of basic financial profit-loss dynamics with equal focus on revenues expense/labor and overhead costs to generate a profitable operation