Tier 1 Help Desk Application Support Specialist

Alert IT Solutions

Job Location:

Downers Grove, IL - USA

Monthly Salary: $ 30 - 35

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Application Deadline: April 30 2026
Downers Grove
On-site
Hourly salary: $30 - $35

Job Description

Responsibilities include:

Provide Tier-1 help desk support for the LLCS application portal
Assist users with:
System login and access issues
Navigating the application portal
Submitting licensing information
Uploading documents and completing workflows
Searching and updating facility records
Troubleshoot basic application issues and user errors
Document and track issues in a ticketing system
Escalate complex technical issues to Tier-2 / Tier-3 support teams
Create and maintain knowledge base articles and user guides
Communicate professionally with IDPH staff and external facility users

Required Experience:

Application Deadline: April 30 2026 Downers GroveOn-siteHourly salary: $30 - $35Job DescriptionResponsibilities include:Provide Tier-1 help desk support for the LLCS application portalAssist users with:System login and access issuesNavigating the application portalSub...

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About Company

Alert IT Solutions

About the company Alert IT Solutions Inc . Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to gove ... View more

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