Daily Claims Representative (P&C Insurance)

At Swyfft were reshaping the way home insurance and commercial package products are priced and bound. Weve created an insurance experience thats smart instant and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand were on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If youre passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey we welcome you to explore opportunities at Swyfft!

About the Position:

Our team of experienced desk adjusters are the best of the best when it comes to handling homeowner property this role you will act as the liaison between Swyffts policy holders and vendors by providing a fast and friendly claims experience. A Swyfft mindset equals happier policy holders.

Our ideal candidate has previous experience adjusting homeowner claims across multiple states and has the ability to interpret policy language and make educated coverage decisions. You are a proactive team player who enjoys collaboration sharing ideas and understands the importance of a good documented claim file. (hint hint)

*This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL AZ FL GA KY LA MA MO NC NJ NY OR SC TN TX UT VA WA WI.

Some travel for day-to-day work team meetings and training will be required.

Key Responsibilities: (What youll be asked to do)

• Investigate analyze and determine the extent of liability concerning first party homeowner property losses and damages.
• Effectively communicate with policyholders agents and service providers via phone email and internal systems to accurately document claim details.
• Successfully manage a pending claim load at varying stages of the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
• Interpret and apply computer generated loss estimates engineers reports and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.

The Successful Candidate: (What were looking for)

• Ensure that all assigned claims are resolved timely reserved accurately and handled fairly and in compliance with company guidelines.
  
• You come to us with a proven track record of handling claims and homeowner property losses. Previous field adjusting and/or construction experience is extremely valuable to us.
• You have a solid technical background that includes an excellent understanding (and hands-on experience) in loss estimating homeowner policy coverages and construction.
• Youre comfortable working in a metrics driven claims environment.
• Both internal (your peers) and external clients commend your excellent communication and follow up skills.
• Youre detail oriented organized and can multi-task like nothing anyone has ever seen before.
• Youre a get the job done self-starter that thrives in a fast-paced team-oriented environment.
• HAAG Certification is a plus.

Some Requirements:

• 5 years of experience as a desk adjuster in the homeowner/property industry. Adjusting all perils (Plumbing (water mitigation) theft vandalism wind hail and fire.
• Understanding of various policies and how to evaluate and apply appropriate coverage.
• Comfortable with contractors and vendors to resolve claims efficiently and within the policy provisions.
  
• Experience conducting recorded statements.
  
• Exceptional written and verbal communication skills including drafting professional letters and e-mails.
• Ability to stay calm under pressure and deescalate difficult situations.
• Proficient in handling complex claims with loss values up to $100K.

Education:

• Bachelors degree or equivalent experience is preferred.
• High School Diploma or its equivalent (GED) is required.

Computer Skills:

• Must be proficient with MS Office and other internal insurance related programs systems or applications.
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
• Previous experience using claims management systems and Cotality.

Certifications or Licensing Required:

• You are currently licensed or eligible for licensing as an adjuster in the states of: TX FL NY NC SC and LA (we can provide assistance with your licensing fees) NY license will be required.

Other:

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

The typical base pay range for this role across the U.S. is: $60000 - $75000/year benefits. There is a different range applicable to specific work locations. This salary range is a good-faith estimate of what Swyfft may pay for this position at the time of posting. Actual compensation may vary based on skills qualifications and experience. The range reflects annual compensation (as applicable) and does not include bonuses or other incentives that the company may choose to pay at its sole addition to base compensation Swyfft offers a comprehensive benefit package.

We Have a Great Benefits Package!

• Medical Dental and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee Spouse and Child Life & AD&D
• Healthcare Dependent Care and Transit FSA and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 Choose Your Own Holidays

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race religion color ethnic origin gender gender identity age marital status veteran status sexual orientation disability or any other basis prohibited by applicable federal state or local law. EOE/AA/M/D/V/F.

If you require accommodations during the application or interview please contact Human Resources at and we will make every effort to accommodate your needs.

Please Note: Swyfft Holdings LLC is not accepting 3rd party agency resumes for this position please do not forward resumes to our careers email address or Swyfft Holdings LLC employees. Swyfft Holdings LLC will not be responsible for any fees related to unsolicited resumes.

Required Experience:

Manager