Business Development Officer

Your New Role:

An exciting new opportunity exists to join Councils team as a Business Development Officer.

As the Business Development Officer - Utilities youll be at the forefront of innovation and continuous improvement. Youll be responsible for leading the review and optimisation of business processes influencing strategic decisions and coordinating across teams to deliver smarter more efficient services.

Youll work closely with internal teams stakeholders and the community to enhance service delivery improve compliance and ensure our operations run seamlessly.

Key Accountabilities include:

• Leading the strategic review analysis and optimisation of Utilities business processes.
• Leading strategic collaboration between internal and external stakeholders coordinating information flow and resolving issues that impact service delivery coordinating and monitoring progress and outcomes.
• Applying advanced administrative and technical expertise to review and analyse current procedures processes systems and documentation.
• Providing highlevel administrative leadership to the Utilities Directorate by independently managing complex operational and organisational requirements and ensuring effective coordination across multiple teams and stakeholders.
• Independently manage assess and prioritise customer service requests for the Utilities Directorate applying sound judgement to resolve complex issues determine appropriate escalation pathways and maintain continuity of service.

For a full list of the Key Accountabilities of the role please refer to the Position Description.

The successful candidate will possess:

• Tertiary qualifications in Business Administration or a related field and/or demonstrated relevant industry experience.
• Ability to lead motivate and develop staff with diverse and demanding responsibilities.
• Demonstrated knowledge experience and capability in the use of Geographical Information Systems (GIS) and corporate computer systems.
• Highly developed written and verbal communication skills including the ability to draft a range of correspondence such as letters memoranda emails meeting agendas and minutes with a high degree of accuracy.
• Highly developed interpersonal skills including the proven ability to liaise effectively with and provide high quality customer service to a diverse range of people in a professional manner while maintaining confidentiality and discretion.
• Demonstrated ability to work autonomously and prioritise competing deadlines in a fast-paced high-volume work environment using good time management skills and minimal direction.

Kempsey Shire Council (KSC) is located on the Mid North Coast of NSW known for its genuine hospitality pristine beaches sub-tropical rainforests mountain ranges rock river gorges sprawling farmland and peaceful villages.

We are a progressive proactive and dynamic organisation and we pride ourselves on the respectful and supportive workplace we have cultivated. With 360 dedicated staff managing $1.8 billion worth of assets across many sites throughout the Shire KSC work closely with our community to build an inspired connected Macleay Valley.

As the successful candidate youll enjoy:

• A permanent full-time position 35 hour work week.
• Monthly Rostered Day Off (RDO).
• Weekly salary of $1484.52 to $1670.85 (plus superannuation).
• Generous leave entitlements including access to Long Service Leave after five years.
• A working environment focussed on wellbeing including flexible work arrangements rostered days off EAP access social club and health and wellbeing programs.
• Fitness Passports for discounted access to a range of gym and pool facilities.
• Career development and learning opportunities.
• Novated Leasing and salary packaging options.
• A supportive collaborative working environment designed to help you grow!
• A fantastic lifestyle and work life balance on the beautiful Mid-North Coast.

Please apply via Councils website Note that you will be required to prepare and submit:

• A short statement (maximum 2 pages) outlining how your experience abilities knowledge and personal qualities will enable you to achieve the key accountabilities of the role (as listed in the Position Description); and
• Your current resume.

Applications Close: COB Monday 4 May 2026

Please note that Council reserves the right to close this job advertisement before the stated closing date if a suitable candidate is found. Therefore we encourage all interested applicants to submit their applications as soon as possible.

Have questions Please contact Rene Coleman Executive Officer - Utilities for a confidential discussion onPh:.

Please Note: Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates.

If you experience any difficulties applying online please contact the Recruitment team on or email

Thank you and good luck with your application.

Kempsey Shire Council is an equal opportunity employer and we celebrate our diverse inclusive and values-led workforce. We welcome and encourage applications from Aboriginal and Torres Strait Islander people people with diverse culture and linguistic backgrounds and people with a addition Kempsey Shire Council will provide reasonable adjustments for suitably qualified individuals with disabilities. If you require additional assistance to participate in the recruitment process please discuss with the advertised contact person. You can ask for reasonable adjustments to be made at any time during the recruitment process.