Salesforce Support Specialist

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life regardless of geographic financial or demographic circumstance. These learning solutions include high quality content technology teaching and exceptional schools.

As aSalesforce Support Specialist you will support the day-to-day operation and data integrity of Pansophic Learnings Salesforce environment. This role is ideal for someone early in their Salesforce or CRM career who is detail-oriented and service-minded.

You will provide hands-on Salesforce support focusing on correcting record errors managing user setups and troubleshooting issues. Working closely with the Salesforce Administrator and cross-functional teams you will maintain accurate student and school records update enrollment forms and support day-to-day helpdesk needs. This role emphasizes execution consistency and data accuracy with opportunities to grow technical skills over time.

Salesforce Support Specialist responsibilities:

• Maintain and update Salesforce records including student data school information enrollment forms and other compliance-related documentation
• Provide first-line Salesforce support by responding to basic user questions troubleshooting issues and managing helpdesk requests
• Support basic Salesforce operational tasks including updates to reports/dashboards and testing configuration changes before deployment
• Assist with user administration tasks such as access updates profile changes and permission assignments under the direction of the Salesforce Administrator
• Help document standard processes data entry guidelines and common support procedures to improve consistency and user adoption
• Ensure data accuracy completeness and adherence to internal standards through routine audits validation and cleanup efforts

Experience Required:

• Bachelors degree or equivalent practical experience
• 1 to 2 years of experience in a data CRM or administrative support role using Salesforce CRM
• Strong attention to detail and commitment to maintaining accurate records
• Customer service-oriented communication skills both written and verbal
• Ability to work collaboratively across teams manage multiple requests and follow established processes
• Experience with data entry compliance-related recordkeeping or data quality practices is a plus

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal state and local laws prohibiting employment discrimination based solely on a persons race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental and/or intellectual disability age military status veteran status (including protected veterans) marital status registered domestic partner or civil union status familial status gender (including sex stereotyping and gender identity or expression) medical condition genetic information sexual orientation or any other protected status except where a reasonable bonafide occupational qualification exists.