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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Major Responsibilities:

• Communicates with referring physicians regarding patient appropriateness for program and coordinates information with referral services.
• Directs patients through the screening enrollment and appointment process.
• Review insurance authorization information for exams as needed.
• Coordinates with Patient Financial Services.
• Perform patient scheduling/rescheduling as needed in the EMR.
• Performs patient follow up management for patients already enrolled uses database to ensure appropriate follow up appointments are scheduled and kept as recommended.
• Establishes processes and standards that ensure consistent patient scheduling including follow up diagnostic imaging exams.
• Maintains accurate patient data (records logs charges files and other related information).
• Responsible for Database Management manage all aspects of the CT Lung Screening database including inputting patient screening data patient letters patient status data entry input of all patient management activities statistical reporting. Works closely with Radiology IT with database design enhancement and maintenance. Is responsible for reporting database maintenance issues to Radiology IT for resolution
• Schedules appointments diagnostic studies and provides follow-up and confirmation calls.
• Prepare documentation for the Pulmonary Nodule Board meetings and send agenda/minutes to committee members in a timely manner.
• Prepares weekly program statistics. Provide updates on program activity statistical information and recommendations for program enhancements.

Position Qualifications:

License/Certification/Education:

Required:

1. High school diploma or equivalent

Preferred:

1. Certified Medical Assistant

Experience/Skills:

Required:

1. 3-5 years previous customer service experience in a healthcare setting
2. Experience in Pulmonary Medicine Oncology or Diagnostic Imaging a must.
3. Strong customer service and interpersonal skills.
4. Comprehensive knowledge of inventory control.
5. Good communication skills.
6. Strong organizational skills
7. Knowledge of computer systems Microsoft office- Word PowerPoint and Excel.
8. Analytical and computational ability.
9. Ability to read write and speak clearly in English.
10. Excellent written and verbal communication skills in order to communicate effectively with a variety of levels including patients hospital and medical staff.
11. Ability to maintain strict confidentiality.
12. Medical terminology.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.