Part-Time Concierge

The Role

The Concierge plays a vital role in creating a warm welcoming and supportive environment for residents their families and visitors. As a key representative of Enso Village the Concierge is dedicated to delivering exceptional customer service and enhancing the daily experience of our community.

Position Responsibilities

• Serve as the first point of contact for residents families and visitors. Greet everyone with professionalism empathy and a genuinecommitment toproviding assistance. Direct inquiries to theappropriateteammembers anddepartments.

• Support residents with day-to-day needs including scheduling transportation booking appointments making reservations and providing information about local events attractions and amenities.

• Manage all incoming phone calls ensuring messages are accurately relayed to the appropriate staff.

• Help coordinate maintenance requests manage deliveries and respond to resident concerns promptly and effectively.

• Monitor entrances andcommon areasto helpmaintaina safe and welcoming environment. Adhere to all emergency and safety protocols asrequired.

• Ensure all guestscomply withEnso Villages visitor policy.

• Report any resident health orwell-beingconcerns to the Health and Wellbeing Departmentin a timely manner.

• Foster open respectful and proactive communication with residents families and team members. Maintainaccuraterecords of resident preferences feedback and special requests.

• Perform a variety of administrative tasks including handling maildeliveries andmaintainingup-to-date records databases and documentation.

• Maintain a clean organized and professionalreception area.

• Performs other duties as assigned.

Position Requirements:

• High school diploma or equivalent required;additionaleducation in hospitality customer service or related fields is a plus.

• Previousexperience incustomer-facingrolepreferably in hospitality healthcare or senior livingis preferred.

• Outstanding interpersonal and communication skills; ability to connect with people from allwalks of life.

• Strong organizational and multitasking abilities.

• Ability to work independently and collaboratively within a team.

• Calm and composed in emergency situations.

• Respect for the privacy and confidentiality of all community members.

• Professional appearance and demeanoralways.

• Proficiencywith computers and standard office software.

• Flexibility toworkvarying shifts including weekends and holidays as needed.

• A compassionate patient and service-oriented mindset.

Physical Requirements:

• Prolonged periods of sittingand standing.

• Ability to bend stoop andkneelas necessary.

• Ability to liftcarryand push/pullup to50 lbs.

As a responsible and safety-conscious organization we are committed tomaintaininga secure and drug-free work environment. To ensure the well-being of our team members and uphold our values we require candidates to undergo a background check and drug testing as part of our selection process.

Compensation and Benefits:

Enso Village is committed to equal pay and transparency. The salary range for this position is $25 to $30per hour. This range provided as a generalguidelineand compensation decisions are dependent on a variety of factors including candidates work experience education/training key skills external non-profit market data and business considerations.

We provide team members with a supportive and inclusive work environment focused on health and -timeteam members are offered a comprehensive benefits package including:

• Comprehensive Benefits: Medical dental and vision coverage available starting on your first day of employment.

• Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.

• Retirement Savings: 403(b) plan with a generous employer match to help youplan for the future.

• Generous Paid Time Off: Paid annual vacation sick days personal days and holidays.

• Healthy Meals: Subsidized organic nutritious meals available daily.

• Professional Development: Opportunities for ongoing career growth and development within the organization.

We value applicants of alldifferent backgrounds experiences and skill you think you could excel in this role (regardless of whether you meet all of the qualifications) we encourage you to Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race color religion national origin gender gender identity or expression sexual orientation pregnancy military or veteran status disability age genetic information or other legally protected status. We are committed to working with and providing reasonable accommodations to job applicants who requestan accommodation.