CRM Analyst & Enablement Manager

As a global healthcare company Fresenius Kabi is Committed to Life. The companys products technologies and services are used for the therapy and care of critically and chronically ill patients. With more than 41000 employees and presence in over 100 countries Fresenius Kabis expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.

WHAT WE OFFER!

At Fresenius Kabi Canada we foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your addition we value each and every contributor and offer various benefits and rewards (as applicable) including:

• Company paid health and dental benefits that start on your first day of employment
• Company matched RRSP program
• Generous vacation plan with one extra day accrual for each year of service
• Paid float days and paid sick days
• Employee assistance program
• Casual office dress code
• Employee recognition program
• Perkopolis & Goodlife Discounts
• Professional growth and development opportunities

We are currently seeking a CRM Analyst & Enablement Manager to join our team!

Reporting to the Head of Commercial Excellence this role supports the Salesforce ecosystem by driving user adoption managing business requirements and delivering data-driven insights to enhance commercial performance.

MAIN RESPONSIBILITIES

• Act as the primary liaison between business stakeholders and global Salesforce teams translating business needs into clear requirements
• Support demand intake governance and implementation of CRM enhancements across platforms (Sales Service Marketing Data Cloud etc.)
• Lead local user support and training ensuring strong adoption and high-quality service delivery
• Develop training materials and deliver enablement sessions for end users
• Track CRM KPIs and build reports and dashboards to support decision-making and frontline performance
• Support broader Commercial Excellence initiatives and process improvements within the customer engagement ecosystem

QUALIFICATIONS

• Bachelors degree in Business IT or related field
• 35 years of Salesforce experience in a business-facing role (e.g. CRM Analyst Business Analyst)
• Salesforce Administrator Certification required
• Experience in pharma/life sciences is an asset

SKILLS

• Solid understanding of the Salesforce ecosystem (Sales Cloud Service Cloud Field Service Marketing Cloud Data Cloud) with the ability to translate business needs into structured requirements
• Experience working within global governance models and collaborating with central platform teams is a strong advantage
• Strong stakeholder management and communication skills with the ability to act as a bridge between business users and technical teams
• Proven experience in end-user support and user enablement including handling user requests troubleshooting and ensuring high-quality support delivery
• Experience in requirement gathering structuring and documentation ideally in a global or cross-functional environment
• Proven ability to drive user adoption and training initiatives
• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment
• Structured independent and results-oriented working style
• Strong interpersonal and presentation skills as well as strong team player who can work collaboratively with cross-functional teams.
• Fluency in the English language is required French preferred but not mandatory

The pay range for this role is: $100000 - $120000 annually.

Placement within the range will be determined based on relevant skills experience qualifications and internal equity. The final offer will reflect the successful candidates background and demonstrated capabilities.

This position is an existing vacancy within the organization.

MORE ABOUT US!

As ONE team the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale.

In Biopharma Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition a broad portfolio of enteral and parenteral products makes a distinct difference in patients nutritional MedTech the company provides vital infusion pumps cell and gene therapy devices disposables and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices supporting blood banks and healthcare facilities worldwide. The companys I.V. Generics and Fluids for infusion therapy help save millions of lives every year in emergency medicine surgery oncology and intensive care.

Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience expertise innovation and dedication making a difference in the lives of almost 450 million patients annually.

Inclusion and Equal Opportunity Employment

At Fresenius Kabi Canada we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent clients and communities. We are an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process please let us know (). We welcome members of all backgrounds experiences and perspectives to apply.

Artificial Intelligence (AI) Use in Recruitment:
Fresenius Kabi uses AI-supported tools to help compare applicant rsums with job requirements and identify potential matches. These tools do not make hiring decisions. All candidate reviews selections and decisions are made by our recruitment team.

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