Manager, Leadership & Development Operations

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sports growth on every level in the United States from local communities to the crown jewel of the professional game the US Open.

Why Work for the USTA

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!

The Role

Great learning doesnt happen by accident. As our L&D Operations Manager youll build and maintain the infrastructure that makes it possible ensuring that programs reach the right people at the right time with consistency and quality across our national staff 17 Sections and volunteer network.

• Run the day-to-day operations of the L&D function keeping programs on schedule on budget and consistently well-executed.
• Optimize the LMS including configuration reporting and integration with HR systems.
• Track and report on key L&D metrics (completion rates NPS utilization cost per learner) and use data to drive improvements.
• Build and maintain standardized processes and tools across the full learning lifecycle from intake to evaluation.
• Translate L&D strategy into actionable roadmaps calendars and resource plans in partnership with L&D leadership.
• Manage the training calendar coordinating cohorts sessions and facilitators across modalities and time zones.
• Handle vendor and contract management for external providers and platforms including renewals and issue resolution.
• Maintain quality governance and documentation standards across all L&D offerings.

Who You Are

• Experienced Operations Support manager ideally within a large federated organization.
• Technically proficient in digital tools data reporting and survey/evaluation platforms.
• Skilled at building and automating processes that improve administrative efficiency.
• Strong communicator who can support a diverse audience across staff sections and volunteers.
• 35 years of experience in L&D training administration or a related HR/People operations role.
• Familiar with enterprise learning platforms such as Cornerstone Workday Learning or SAP SuccessFactors.
• Based in or able to commute to Purchase NY; this is a hybrid/flex exempt position.

What We Offer

At the USTA we know people are our most important asset. For this reason we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility:Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs:Medical dental vision access to doctors virtually a flexible spending account to manage your health and dependent care expenses and life and disability insurance are a small part of our offerings.
• Time to recharge and energize:Generous paid time off policy - including vacation sick personal and paid holidays parental leave and a paid winter recess.
• Plan for your future financially and professionally:401(k) with employer matching (up to 6.5%) promotional and growth opportunities Learning and Development programs to learn on the job and up to $5000 for tuition reimbursement.
• Mental and emotional wellness:Resources for overall well-being including mental health and meditation benefits.
• Other cool perks:A personalized health management program pet insurance commuter benefits identity theft protection discounts with our network of partners and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $82000 - $100000.This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables including as appropriate the applicants qualifications for the position the years of relevant experience their unique skills and the location from which they will be performing the job.

Come One Come All

We strongly encourage you to apply if youre interested; wed love to learn how you can serve our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.