Service Dept Customer Service

Generator Supercenter

Job Location:

Tomball, TX - USA

Hourly Salary: $ 15 - 19

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

PTO - Paid Time Off
Life & Voluntary Life Insurance
Positive & Collaborative Work Environment
Short & Long Term Disability
Medical Dental & Vision
401(k) Matching (after 6 months of employment)
401(k)

Company Overview

Generator Supercenter is the company for all your generator needs. We provide high-quality models have factory-certified technicians for repairs and maintenance and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is . To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction respect and the opportunity for financial growth. To think and act in alignment with our Creator.

Position Summary

We are looking for a great Full Time Customer Service Rep to join our team!

Essential Duties and Responsibilities:
- Full-time 9:00 AM - 6:00 PM Monday to Friday (some Saturdays)

- Answer and assist incoming customer calls scheduling job tickets and processing payments in a professional and friendly manner

- Maintain customer accounts make collection calls assist in service billing process payments and update customer records

- Assist with administrative tasks such as data entry filing and document preparation
- Provide minor technical support for customers w/generators & monitor service and system set-ups

- Provide general support to customers co-workers and management

Minimum Qualifications:

- Proven experience as a Customer Service Rep Receptionist or Administrative assistant (2 yrs min)

- Familiarity with phone etiquette and customer service principles

- Strong organizational skills with the ability to multitask and prioritize tasks effectively

- Excellent communication skills both verbal and written

- Proficient in typing and computer skills including knowledge of Microsoft Word & Excel Power Point & Google sheets

- Experience with QuickBooks or other accounting software is a plus

- Ability to maintain confidentiality and handle sensitive information with discretion

- Must be dependable & punctual

*** Pay will be commensurate by experience ***

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Compensation: $15.00 - $19.00 per hour

Join The Generator Supercenter Family Here its not just some catchy phrase; its a lifestyle. Were looking for amazing people who believe in helping others through the sales installation and maintenance of whole home generators that empower our customers with peace of mind security and freedom.

^{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Generator Supercenter Corporate.}

Benefits:PTO - Paid Time OffLife & Voluntary Life InsurancePositive & Collaborative Work EnvironmentShort & Long Term DisabilityMedical Dental & Vision401(k) Matching (after 6 months of employment)401(k)Company OverviewGenerator Supercenter is the company for all your generator needs. We provide hig...