Director of Student Accounts

Key Responsibilities:

• Manage the invoicing payment processing refunds and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.

• Serve as a point of contact for student refund processing including posting refund voids reviewing daily refund reports for errors and ensuring timely issuance of refunds in accordance with institutional policies.

• Reconcile payments for bank deposits.

• Create invoices and process payments for non-student receivables.

• Record monitor and respond to credit card chargeback disputes.

• Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.

• Provide customer service to internal and external stakeholders including responding to student account-related inquiries.

• Prepare and disseminate student account reports to internal stakeholders and campus partners.

• Ensure student accounts are managed in compliance with college policies state and federal regulations and audit guidelines.

• Maintain current and accurate documentation of student account policies and procedures.

• Identify recommend and implement process improvements related to student accounts operations to enhance efficiency accuracy and service quality.

• Provide day-to-day direction and oversight to the Assistant Director of Student Accounts including workload coordination cross-training and quality review.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA) other applicable regulatory requirements and professional standards.

Supervision Received: Student Financials Systems Architect

Supervision Given: Assistant Director of Student Accounts

Hiring Range: $75000 - $80000

Education and Experience:

Minimum Qualifications:

• Bachelors degree from an accredited college or university.

• Three years of experience in student accounts accounts receivable or a closely related financial operations field preferably in a college or university setting.

• Demonstrated supervisory or lead experience.

• Demonstrated ability to interpret and apply federal state and institutional policies and regulations.

• Strong analytical problem-solving and decision-making skills with a high degree of accuracy and attention to detail.

• Effective interpersonal written and verbal communication skills.

• Ability to manage confidential information with discretion.

• Proven ability to self-manage workload prioritize competing tasks and meet deadlines.

• Collaborative team player with a proactive ownership-oriented approach.

• Willingness to learn new systems functions and technologies.

Preferred Qualifications:

• Experience with student information systems and accounts receivable modules.

• Experience with enterprise financial systems.

• Experience with veteran and military education benefits processing.

• Data analysis or reporting experience.

• Masters degree in Business Administration Higher Education Administration or a related field.

Ivy Tech is committed to supporting the well-being growth and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions legal consultations financial planning consultations and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution fully vested after two years

• Basic life insurance equal to annual salary paid by the College with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees spouses and dependent children

• Tuition assistance for undergraduate graduate and doctoral programs

• Paid professional development opportunities

WorkLife Balance

• Generous paid time off including vacation sick leave holidays and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships transportation and various retail services

Ivy Tech is proud to offer benefits that support your health your family and your futurebecause when our employees thrive our students and communities thrive too. For more information on Ivy Tech Benefits visit Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.