IT Business Systems Analyst

IT Business Systems Analyst Urbacon

(Current vacancy)

Salary

$80000 - $110000

Role Objectives

Urbacon is seeking a Business Systems Analyst (BSA) to serve as the functional bridge between business stakeholders IT and external vendors. This role is critical to improving how departments use enterprise applications such as Vista/Trimble Procore Power BI Microsoft 365 Concur and BambooHR as well as emerging AI-powered tools (e.g. Microsoft Copilot and related automation capabilities).

The BSA will lead business analysis process improvement application ownership AI-enabled solution support vendor relations and cross-departmental workflow alignment. They will also provide Tier-2 (T2) application support and help build a strong training and documentation foundation across the organization.

This role directly supports Urbacons digital roadmap and IT succession plan by reducing dependency on Tier-3 technical resources strengthening organizational processes and helping Urbacon continuously evaluate and modernize its technology stack.

Responsibilities

Requirements Gathering & Business Analysis

• Collaborate with stakeholders to understand business needs workflows and challenges.
• Conduct interviews workshops and surveys to gather requirements.
• Document functional non-functional and technical requirements.
• Analyze business processes to identify inefficiencies risks and improvement opportunities.
• Map existing and future-state workflows using Visio Lucidchart or BPMN tools.

Application Ownership & Tier-2 Support

• Serve as the primary Tier-2 application support owner for enterprise systems including:
• Vista/Trimble Microsoft 365 SharePoint Teams Power BI Procore Concur BambooHR and other business platforms.
• Manage escalations with vendors monitor ticket trends and validate fixes.
• Ensure application configurations and integrations align with business needs.
• Troubleshoot application issues coordinate fixes and track improvements.
• Support onboarding activities that involve accounts permissions and application access.

Training Collateral & Documentation Governance

• Develop and maintain standardized training materials including:
• Release notes
• Onboarding guides
• Quick reference job aids
• Workflow documentation
• Work with departmental trainers/champions to ensure training materials reflect real workflows (delivery of training remains within departments).
• Keep all documentation current and aligned with evolving workflows and system capabilities.
• Support application adoption and consistent usage across the organization.

Power BI & Business Intelligence Support

• Own Power BI refresh schedules data gateway health and dataset monitoring.
• Support Accounting and Project Management teams as they adopt Power BI dashboards.
• Assist with data validation troubleshooting refresh failures and escalating technical issues.
• Contribute to BI governance and quality standards as adoption grows.

AI & Emerging Technology Support

• Stay current on AI and automation capabilities within Urbacons platforms (e.g. Microsoft Copilot Power Platform embedded AI features in ERP/CRM/HR tools).
• Work with business units to identify practical use cases for AI (productivity reporting data entry reduction workflows).
• Help evaluate AI-related features and tools for fit risk and value in coordination with IT and business leadership.
• Support the rollout of AI-enabled features through requirements training collateral and change management.

Technology Lifecycle & Solution Review

• Conduct ongoing and at least annual reviews of key applications and platforms to:
• Assess new features and capabilities released by vendors.
• Identify overlap between tools and opportunities to consolidate.
• Highlight cost-saving opportunities by retiring or replacing underused or redundant solutions.
• Recommend where existing tools may now meet needs that previously required separate systems.
• Prepare clear comparison summaries and recommendations for IT leadership and business owners (e.g. keep enhance replace or sunset decisions).
• Maintain a view of the application portfolio and contribute to Urbacons technology roadmap.

Project Support & Change Management

• Support system implementations and upgrades through:
• Requirements definition
• Issue tracking and change requests
• Maintain a coordinated release cadence for small changes across enterprise applications.
• Support organization-wide initiatives such as:
  • Trimble One Cloud migration
  • CRM rollout
  • File governance & naming conventions project
  • M365 Optimization & Copilot adoption
  • MSP transition (Q1 2026) and related platform shifts

Testing & Quality Assurance

• Develop and execute test plans for new features updates or integrations.
• Coordinate user acceptance testing (UAT) and sign-offs.
• Validate system changes against documented requirements and business expectations.
• Work with IT and vendors to ensure updates are stable and reliable before broad rollout.

Cross-Departmental Collaboration & Communication

• Act as a liaison between business users IT Finance HR Construction Operations and external vendors.
• Translate technical and AI-related concepts into business-friendly language.
• Provide structured communication status updates and documentation during project work.
• Ensure processes and applications remain aligned with business goals and governance standards.

Secondary (Escalated) Responsibilities

• (These are not daily tasks; they occur only when escalated or during high workload periods.)
• Desktop Support (Tier-2 escalate only): Address complex issues escalated from Help Desk.
• Active Directory: Support group membership changes and account maintenance when required.
• File Server / SharePoint Permissions: Assist with access requests and structure reviews.
• PBX Administration: Basic troubleshooting and coordination of changes (ahead of cloud PBX migration).
• Cloud Applications (Azure SharePoint Exchange Online): Assist with user access permissions and configuration under direction from IT.

Candidate Qualifications and Requirements

Technical Skills & Experience

• Strong business analysis and documentation skills.
• Proficiency in process mapping (Visio Lucidchart BPMN).
• Solid understanding of enterprise applications integrations and data flows.
• Experience supporting or implementing systems such as: Vista/Trimble Procore Concur Power BI Microsoft 365 BambooHR.
• Familiarity with AI-enabled productivity tools (e.g. Microsoft Copilot AI features in M365 or line-of-business applications) and a strong interest in staying current as these evolve.
• Proficiency with Excel and comfort working with data (filters pivots basic analysis); basic SQL or querying experience is an asset.
• Understanding of APIs system integrations and interoperability.
• Experience with support tools such as Desk365 or similar ticketing platforms.

Soft Skills

• Excellent communication and interpersonal skills; able to work with field staff department heads and executives.
• Strong analytical and critical thinking abilities.
• High attention to detail; organized and methodical.
• Able to manage multiple tasks and priorities in parallel.
• Comfortable with change and continuous learning especially regarding AI and new system capabilities.
• Proactive in identifying issues tool overlaps and opportunities for process or cost improvements.
• Reliable punctual and committed to delivering high-quality work.

Location & Commitments

• Urbacon Head Office 750 Lakeshore Blvd East 5 days a week

Required Experience:

Manager