Dispatcher

Dispatcher
Location: Federal Way WA
Salary: $72000 - $78000 Commission Bonus Benefits
Benefits: Health Dental Vision Life Insurance 401k w/ Match PTO
Job Type: Full-Time
Start Date: ASAP
Sponsorship is not available

Dispatcher Description

Our client in the facilities services industry is looking for a Dispatcher to add to their team in Federal Way WA. This role serves as a key operational partner and right hand to the Service Manager supporting daily scheduling route execution customer communication and service delivery performance. You will play a critical role in ensuring efficient routing timely service delivery and a high level of customer satisfaction while supporting overall operational effectiveness.

This position will own the day-to-day scheduling and route coordination process while partnering closely with the Service Manager on operational decisions escalated customer concerns and service quality initiatives. To thrive in this role you must have experience with scheduling and route dispatching along with strong customer service communication and problem-solving skills. This is a great opportunity to play a key role in optimizing daily operations supporting field teams and maintaining strong client relationships in a fast-paced environment.

Dispatcher Responsibilities

Oversee daily schedules and route dispatching with a focus on efficiency & route concentration
Build adjust and optimize service routes based on staffing geography and customer needs
Serve as the primary point of contact for client inquiries scheduling updates and service issues
Coordinate with field technicians to review routes and make real-time scheduling adjustments
Partner closely with the Service Manager regarding escalated service concerns operational priorities and customer retention matters
Support account retention efforts by identifying concerns and communicating opportunities or risks to leadership
Provide high-volume phone and email customer support in a professional and timely manner
Maintain accurate client records including service notes agreements and communications
Utilize GPS dispatching tools and internal systems to improve productivity
Assist in identifying operational improvements that support service quality and route efficiency

Dispatcher Qualifications

2 years of scheduling-focused experience required
Proven ability to build manage and adjust service routes/schedules required
Excellent customer service skills required
Proficiency with office software required