Fleet Dispatcher
Job Location:
Southfield, MI - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Monitor dispatched calls and take action to resolve and correct service or other potential problems
- Handle driver / customer escalations in accordance with established procedures
- Provide explanations to customers and reports / document service issues
- Close service requests using company electronic dispatching system
- Accept payment from members / customers when necessary
- Reconcile and resolve rudimentary payment issues and maintain related records and files
- Maintain inventory of tow truck / service vehicle supplies vehicle maintenance / repair records and requisition replacement tools and / or equipment when required
- Ensure proper maintenance of tow trucks service vehicles and equipment
- Assist coworkers and less-tenured dispatchers as necessary
- Excellent written and verbal communication
- Call center environment experience Past experience dispatching calls
- Positive Attitude and willingness to succeed
- Work in a fast-paced environment
- MUST be a Team-player
- Excellent Problem-solving skills
- Willingness and ability to work irregular hours weekends and/or holidays.
- Customer service experience
- Knowledge of policies and procedures (service benefits) relative to emergency road service
- Hourly Wage Bonus
- Career Advancement
- Health Insurance; Dental/Vision
- 2 Weeks paid vacation Vacation
- Holiday Pay
- Expense Reimbursement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Midas is a family-owned Automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area and have extensive career opportunities. Come join our family and will help develop your career path.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Trust your local Midas store for Total Car Care including, brake repair, oil change, tires mufflers & exhaust and all of your auto repair needs. Schedule an appointment at Midas.com today.
