Director of Clinical Services Supportive Housing

ORGANIZATION OVERVIEW

Founded in 1980 Urban Resource Institute (URI) is the nations largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City URI provides safe housing for nearly 4000 individuals and their pets every night and serves more than 40000 people annually.

URIs work is grounded in survivor-centered trauma-informed and culturally responsive addition to emergency and transitional housing URI delivers a robust continuum of Justice Initiativesincluding economic empowerment legal education and advocacy prevention and youth programming and abusive partner interventiondesigned to break cycles of violence instability and poverty. URI also develops permanent affordable and supportive housing advancing long-term pathways to safety healing and stability for families and communities.

Innovative Urban Village opening in Summer 2026 is Urban Resource Institutes first Supportive Housing program in partnership with Christian Cultural Center and is a comprehensive redevelopment project located in East New York Brooklyn. Phase 1A includes 376 income-based rental residences of which 94 units are dedicated to families who have experienced homelessness as a result of domestic violence and who qualify for Empire State Supportive Housing Initiative (ESSHI) services. The program provides permanent supportive housing and trauma-informed culturally competent services designed to promote long-term housing stability and independent living. As URIs first Supportive Housing program Innovative Urban Village represents a foundational expansion of the agencys housing continuum requiring the development of a comprehensive program model policies procedures and service framework from inception through full implementation.

POSITION OVERVIEW

The Director Clinical Services provides strategic clinical leadership and oversight for all behavioral health and trauma informed services within the Innovative Urban Village supportive housing program. The Director conducts clinical assessments ensures appropriate interventions and provides clinical supervision to Case Managers through case analysis service planning and structured supervision.

The Director Clinical Services collaborates closely with Case Managers Housing Specialists the Economic Empowerment Specialist Operations leadership and external clinical partners to ensure services reflect best practices in supportive housing domestic violence recovery and family stabilization. This role ensures full alignment with ESSHI requirements OTDA regulations and URIs trauma informed culturally responsive service philosophy.

Salary: $81000 - $85000

MAJOR DUTIES AND RESPONSIBILITIES

Clinical Leadership & Service Delivery

• Conduct clinical assessments and determine appropriate behavioral health interventions.
• Provide clinical supervision to Case Managers including case analysis service planning and crisis intervention guidance.
• Lead clinical risk assessments including suicide risk DV lethality child safety and behavioral health crises.
• Oversee the development and implementation of individualized service plans that support longâterm housing stability and family wellâbeing.
• Coordinate referrals to mental health substance use psychiatric and specialized treatment providers.
• Ensure all services reflect traumaâinformed evidenceâbased and culturally responsive practices.

ESSHI OTDA & Supportive Housing Compliance

• Ensure clinical services meet ESSHI service categories and OTDA regulatory requirements.
• Maintain compliance with all federal state and local regulations as well as agency policies.
• Ensure timely and accurate documentation in CAPS HMIS and other required systems.
• Participate in quality assurance activities case reviews and program audits.
• Support the development and implementation of clinical policies procedures and operational protocols.

Interdisciplinary Collaboration

• Partner with Case Managers Housing Specialists and the Economic Empowerment Specialist to ensure coordinated holistic service delivery.
• Collaborate with property management and operations staff to address tenancyârelated concerns and support housing retention.
• Maintain strong relationships with external clinical providers mobile crisis teams hospitals and communityâbased organizations.
• Participate in interdisciplinary case conferences and service coordination meetings.

Training & Staff Development

• Develop and deliver ongoing training on traumaâinformed care motivational interviewing crisis intervention safety planning and supportive housing best practices.
• Ensure staff are trained in risk assessment mandated reporting and evidenceâinformed case management strategies.
• Provide weekly supervision to assigned staff and ensure consistent supervision across the clinical team.
• Foster a culture of reflective supervision professional development and accountability.

Housing Stability & Retention Support

• Support Case Managers in conducting home visits and assessing tenancy conditions safety and service needs.
• Provide clinical guidance on lease compliance conflict resolution and early intervention strategies to prevent eviction.
• Contribute to the development of clinical components of housing stability plans.

Organizational Representation & Leadership

• Represent URI at city and statewide coalitions task forces and committees focused on supportive housing domestic violence and behavioral health.
• Contribute to organizational strategic planning and crossâdepartmental initiatives.
• Assist in the development and monitoring of the supportive housing program budget.
• Support organizational development efforts and crossâprogram collaboration.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Masters degree required (MSW or related field).
• LMSW or LCSW preferred.

REQUIRED SKILLS AND EXPERIENCE

• Minimum of 5 years of supervisory experience in a clinical or social service setting preferably within supportive housing domestic violence services or homeless services.
• Strong knowledge of OTDA regulations supportive housing standards and ESSHI guidelines.
• Demonstrated experience launching or scaling programs including developing policies procedures and service models.
• Strong project management organizational and communication skills.
• Demonstrated ability to manage crises and respond proactively using a clientâcentered approach.
• Experience working with diverse populations including LGBTQIA individuals immigrants older adults and individuals with behavioral health or substance use challenges.
• Proficiency in Microsoft Office and data management systems.
• Strong deâescalation and conflict resolution skills.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

• Will be required to read printed and handwritten materials.
• Will be required to use computer mouse and keyboard.
• Will be required to read information on computer screen.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Must be able to lift 10 pounds at times occasionally reach and bend.
• May require occasional work outside established working hours including evenings and weekends.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Director