Support Officer Temporary Accommodation

Support Officer - Temporary Accommodation

Permanent

Grade B

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Are you passionate about housing and motivated to make a real difference for homeless families If so this is a great opportunity to join our Temporary Accommodation Service and support some of Birminghams most vulnerable residents.

With over 5000 households currently living in temporary accommodation across a diverse property portfolio the Housing Solutions & Support Service is experiencing unprecedented demand. Were looking for committed proactive individuals who want to help families move forward into safe secure and permanent homes.

What Youll Be Doing

As part of our team youll guide households through every stage of their Temporary Accommodation journey. Your work will include:

• Carrying out welcome visits and annual tenancy reviews
• Supporting families to secure longterm housing through Social Housing or the Private Rented Sector
• Empowering residents to overcome barriers and take positive steps toward resolving their housing situation
• Ensuring licence conditions are met including taking enforcement action when necessary

This role blends support problem solving and accountability ideal for someone who can balance empathy with clear expectations.

What Were Looking For

• An understanding of tenancy management homelessness legislation or welfare benefits
• Confidence travelling across Birmingham and surrounding boroughs
• Strong IT skills and the ability to work effectively in a fast paced high pressure environment
• Above all a cando attitude resilience and a genuine commitment to helping people rebuild their lives

If youre ready to take on a role thats challenging meaningful and deeply rewarding wed love to hear from you.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact:

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy Birmingham City Councilhere.

Job Description and PersonSpecification