Tenancy Support Officer
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
3 months contract with a Local Authority
Summary
- The Tenancy Support Officer is a pivotal role within the Local Authority tasked with providing intensive person-centered support to council tenants with complex needs. This position is crucial in helping tenants maintain their tenancies live independently and enhance their overall wellbeing. The officer will collaborate closely with internal teams and external agencies to create and implement tailored support plans ensuring exceptional customer care in alignment with the Councils values policies and procedures
Responsibilities
Service Delivery & Support
- Deliver targeted tenancy support to tenants with complex needs to ensure tenancy sustainability.
- Develop implement and monitor individualized support plans in collaboration with tenants.
- Foster tenant engagement and ensure compliance with agreed support plans.
- Assist tenants with income maximization budgeting and financial management.
Experience Required
- Minimum of 2 years experience in a customer-focused role ideally within housing support services or public sector environments.
- Experience working with vulnerable individuals or those with complex needs.
- Demonstrated experience collaborating with multiple stakeholders and partner agencies.
Qualifications & Requirements
- Working towards or willing to obtain a CIH (Chartered Institute of Housing) qualification or equivalent.
- Understanding of housing issues welfare benefits and tenancy enforcement.
- Knowledge of relevant legislation including housing data protection and health & safety (desirable).
- Full UK driving licence (essential).
Additional Information
- 37 hours per week
- One day work from home
- Basic DBS check required
- Bi-weekly work schedule
Required Skills:
The Tenancy Support Officer is responsible for delivering intensive person-centred support to council tenants with complex needs. The aim is to help tenants sustain their tenancies live independently and improve their overall wellbeing.
Required Education:
The Tenancy Support Officer is responsible for delivering intensive person-centred support to council tenants with complex needs. The aim is to help tenants sustain their tenancies live independently and improve their overall wellbeing.
