CrunchTime Support Specialist

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

CrunchTime Support Specialist

Remote

8 Months

Pay rate: $40 - $45/hr on W2

Role Summary

The CrunchTime Support Specialist is a critical addition to the team brought on to address increased support demand and reduce backlog across ongoing operational and project initiatives. This role will help free up bandwidth for the existing team by taking ownership of day-to-day support while also contributing to upcoming system initiatives.

This position supports the organizations CrunchTime platform including modules such as NetChef and TeamworX which are essential for restaurant operations inventory and workforce management. The specialist will act as a key liaison between end-users IT and leadership to ensure system stability data accuracy and a strong user experience.

Business Context

• Role opened due to increased support demand and project backlog
• Primary goal is to offload day-to-day workload from the current team
• Opportunity to contribute to future-state planning including a potential back-office system transition (RFP) within 8 months

Scope of Work

This role combines hands-on support and project-based work with responsibilities broken down as follows:

• 40% User Support & Ticket Resolution
• 40% Troubleshooting & Root Cause Analysis
• 5% Documentation & Training
• 5% System Upgrades Deployment & Patching Key Responsibilities

User Support & Operations

• Provide timely high-quality support for CrunchTime users across the business.
• Manage and resolve support tickets related to application issues access and data discrepancies.
• Support core operational workflows such as inventory food cost and labor management. Troubleshooting & Issue Resolution
• Investigate and resolve application and data issues identifying root causes and implementing long-term fixes.
• Work independently to manage incoming issues and prioritize effectively.
• Escalate complex issues when necessary while maintaining ownership through resolution. Data & Reporting
• Support reporting needs with a strong focus on Excel-based data analysis and validation.
• Troubleshoot data inconsistencies and ensure accuracy across CrunchTime modules.
• Assist users in understanding and interpreting system data. Project & System Support
• Assist with CrunchTime upgrades patches and configuration updates.
• Support testing and validation efforts for system changes.
• Contribute to future initiatives including potential system evaluations and migrations. Documentation & Training
• Maintain clear documentation of issues resolutions and processes.
• Provide light training and guidance to end-users as needed.
• Contribute to knowledge base improvements. Collaboration
• Work closely with the Senior CrunchTime Team Lead and broader IT team.
• Collaborate with cross-functional stakeholders to improve system usage and performance.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.